Job Description

NBC Universal is one of the world’s leading media and entertainment companies in the development, production and marketing of entertainment, news and information to a global audience.  KNBC4 and KVEA52 serve Los Angeles from the iconic Universal Studios Lot.  

The Los Angeles Technology & Operations department (LA TechOps) provides providing TECHNICAL SUPPORT, ENGINEERING, MEDIA OPERATIONS, PRODUCTION, STUDIOS and FACILITIES services for internal clients for the local portfolio of NBCU Owned Television Station businesses.  The Technology team has responsibility for partnering with our local & division teams to build, deploy and support the technical systems used at NBCU Owned Television Stations KNBC and KVEA.

The Manager of Technology is a full time position leading the TechOps Broadcast Engineering and Broadcast Systems Engineering resources focused on the implementation of technology solutions and providing client focused technical support.  This position is a critical part of delivering world class support, innovative new technology, enabling operational change & driving smart business solutions.  Reporting locally to the Director of Technology, and working in concert with the KNBC/KVEA VP, Technology & Operations, the Manager of Technology will be a client facing role, responsible for the direct supervision of the technical team, overseeing deployment, support and sustainability for all local technical systems. Candidate must have experience in managing and developing technical staff with a deep understanding of current and emerging technologies across media and entertainment including infrastructure, distribution, live production, post production, newsgathering & newsroom systems.

Job Responsibilities:

• Development, implementation and accountability to standards, controls and processes that ensure a high degree of availability and reliability across all technical systems and operations.
• Manage day to day technical support operations, ensuring the TechOps support standards are met focusing on load balancing, prioritization, SLAs and client satisfaction
• Support Enterprise teams with IT system troubleshooting and problem resolution
• Handle and address customer communication, escalation and incident response management.
• Provide escalation support for deployed infrastructure as needed by liaising with vendors and other internal / external engineering SMEs for problem resolution.
• Manage the implementation, commissioning, documentation and operational handoff of new technology.
• Partner with client Operations teams to define requirements and deliver solutions that creatively solve business challenges or implement new processes across News, Production, Creative Services and other departments as needed.
• Provide operational support as needed
• Evaluate and manage technical solutions across all broadcast systems including both SDI and ST-2110 video infrastructures, physical / virtualized / cloud-based compute & storage, network, encode / decode platforms, live production systems, news gathering tools, NLE, media asset management systems, distribution and transmission systems.
• Ensure the successful handoff and maintenance of all relevant documentation, system knowledge and support processes to the support & operational teams.
• Test new technology through participation in POC initiatives and make recommendations for inclusion in strategic plan.
• Make recommendations on needed resources, feasibility, budget and timing requirements.
• Participate in the development and management of capital budgets
• Promote and ensure the use of key documentation processes and the transfer of knowledge across teams.
• Provide coaching, leadership and development of expertise across the technical teams.
• Ongoing monitoring and reporting of team metrics.
• Other duties as deemed necessary

Qualifications

Basic Qualifications:

• Candidate must have minimum of 3 years of technical leadership experience with proven record of developing and supporting teams.
• Bachelor's degree in Project Management, Media, Computer Science, Engineering, or equivalent experience with 8+ years’ industry experience preferred.
• Experience in the architecture and management of IT, broadcast infrastructure and production systems.

Desired

• Strong leader with the ability to motivate employees, develop talent, tackle challenges and maintain a culture of accountability and high performance.

• Collaborative self-starter that demonstrates initiative and the desire for continuous improvement.

• Experience supporting a local News operation

• Highly customer focused with the ability to directly engage with stakeholders across all levels, set agendas, define goals and drive the conversation to achieve success.

• Ability to break down a complex problem and apply structure to make it manageable and achievable.

• Passion for learning new technologies and applying them to business challenges.

• Experience in business analysis / requirements definition and risk management

• Experience executing technology initiatives in a large matrixed environment with the ability to establish trust with stakeholders.

• Flexibility and ability to pivot from one initiative to the next, while managing multiple concurrent projects from very small to very large.

• Accustomed to ongoing reporting & documentation.

Eligibility Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in Los Angeles
• Willingness to travel and work outside standard hours, and on weekends with short notice
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

ADDITIONAL REQUIREMENTS:

• REQUIRED ON-SITE: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

SALARY RANGE: $125,000 - $155,000 DOE (BONUS ELIGIBLE)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.