Job Description

ROLE SUMMARY As part of NBCUniversal’s Corporate HR Team, HRConnection maximizes the breadth of NBCUniversal’s resources and actively contributes to NBCUniversal’s best-in-class work environment by expertly solving employee questions and concerns related to HR, Benefits, Payroll, and well…anything else!  Our employees know that they’re just a click away from connecting with an expert who can help them navigate the unique employee experience at one of the world’s leading media and entertainment companies.  Our HRConnection experts deliver professional support to both employees and Field HR partners with a smile, empowered by the challenge and thrilled by the support they offer.  We exist to connect the NBCUniversal community to personalized solutions that simplify the employee experience.

As an HR ASSISTANT - HR SERVICE CENTER, you will be responsible for providing employee and Field HR support via email, chat, and Microsoft TEAMS channels, providing support to the team with special projects, evaluating and analyzing employee data, recommending and clearly explaining solutions, and documenting your work in our case management system. You will be part of an environment that values and creates progressive learning opportunities in a multitude of HR operational and specialty areas - there’s no better place in our organization to learn the skills needed to become a brilliant HR tactician!  

RESPONSIBILITIES

OUR PURPOSE

• Provide knowledgeable, efficient and courteous support to employees and Field HR partners who reach out to HRConnection with questions about benefits, compensation, payroll, policies, and other HR-related matters

VALUED PARTNER

• Be a cheerful and encouraging team member who positively contributes to the overall experience of your fellow teammates and our employees
• Add value to the services offered by HRConnection in consistent pursuit of creating a world-class employee support experience

CUSTOMER FOCUSED

• Put yourself in the shoes of our employees and use empathy to actively listen and understand their unique needs
• Make it easy for our employees to get the information they need, when they need it

CONTINUOUS IMPROVEMENT

• Look for more efficient solutions to problems using creativity and candid feedback in the pursuit of execution excellence
• Take ownership of your personal and professional success by seeking out and engaging in continuing education opportunities and experiences

Qualifications

BASIC QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience
• Experience working with HRIS/case management systems
• Proven working experience with Microsoft Office Suite
• Superb organizational skills and time management to meet deadlines
• Phenomenal verbal and written communication skills

DESIRED QUALIFICATIONS

• Desire to grow career in Human Resources
• Continuous learning mentality
• Ability to maintain a positive attitude through all situations
• A natural inclination to take initiative and find creative solutions

ELIGIBILITY REQUIREMENTS

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Willingness to work variable schedules and overtime with short notice
• Must be willing to work in Universal City, CA
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

ADDITIONAL REQUIREMENTS

• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $40,000 - $55,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.