Job Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us. Operations and Technology is a global organization that provides enterprise technology, operations, engineering, and facilities management services to NBCUniversal’s businesses and offices in the Tri-State area, London, Los Angeles and Miami.  This is inclusive of the company’s owned studio and post-production operations servicing television and film, including the network operating centers in Denver, New York, and New Jersey.  In addition, global security and the global real estate portfolio (including the management and development of the Universal Studios property in Los Angeles) sit within the organization. Within Operations & Technology, The Rockefeller Center Technical Operations group is responsible for supporting an array of television and production services across NBCUniversal, from running day-to-day Entertainment & News production operations, to long-term strategy development and capital planning. The team partners with businesses across NBCU to drive production, manage varying technology and operational initiatives to help define, meet, and maintain business goals with our partners. As a member of the Studio Production Planning Team, the Analyst contributes to resource scheduling services, and operations management of a large production operations workforce supporting live news, sports and entertainment show production for NBC Studios, Rockefeller Center.  Key areas of responsibility include analysis and reporting, product support, program coordination, project planning, and administrative organization. Bring your authentic self, your ideas, and proposed solutions to help develop, improve, regulate, and sustain efficient processes and business initiatives. This role will be a hybrid of working remotely and in the Rockefeller Center NYC office.

• Analyze and measure data while considering human experiences to answer questions and provide insights with clear metrics visualization

• Measure SLAs and KPIs to report progress, trends, and provide recommendations to solve problems

• Build and maintain dashboards for workforce details including training, overtime, production volume, scheduling changes and process throughput

• Organize, update, and maintain multiple data sets, lists, guides, trackers, coordinating with the team to correct and reduce input and format errors

• Lead onboarding process and organization of materials

• Assist in the development and improvements of frontline and back-office tools and applications, keeping pace with business changes and growth 

• Coordinate, track and help prioritize submitted product change requests

• Assist to manage workflow, analysis, and presentation of production operations performance programs

• Collaborate with the team to develop and produce engagement programs, group business initiatives, and internal events

• Present project status, dashboards, and analysis for team review and discussion

Qualifications

• Advanced Excel • Advanced PowerPoint • Presentation Skills • Exceptional written, administrative, organizational, and analytical skills • College degree in area related to responsibilities described or equivalent experience • Proven computer skills to quickly adapt to specialty applications, forms, file systems and tools • Experience using Microsoft Power BI • Learns new applications and tools by using and research • Television/Media production related Internship(s) and/or work experience • Project management and business operations experience • Ability to work in fast-paced, team-oriented environment • Exceptional prioritization skills • Strong client service and interpersonal skills • Ability to manage multiple tasks simultaneously • Ability to handle pressure • Ability to work both independently and with a team • Uses influencing skills to make progress • Strong collaboration skills • Receives and interprets feedback well

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered • Must be willing to work remotely and in the New York City office • Must be available for all shifts, including nights, weekends and holidays as needed • Must be willing to work additional hours beyond scheduled shift with little or no notice • Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment. • Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite. • Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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