Job Description

The Account Manager is responsible for overseeing, planning and executing sold client promotions while being a liaison between clients, sales and internal operational teams. The position handles several custom promotions at varying implementation stages with multiple client contacts simultaneously. The position requires creative input on idea generation, promotion design and client execution strategies according to the offerings and abilities of Fandango Rewards and it’s suite of promotional products and services.

Responsibilities:

• Partner with the sales team to manage the execution of programs.
• Prioritize tasks for multiple promotions in various stages while effectively managing all other responsibilities.
• Confirm, prepare and route all client promotion materials to the appropriate departments and/or functional groups (production, legal, operations, accounting, and network relations) to complete all necessary internal processes.
• Complete initial contract and facilitate contract negotiations between client, finance, legal, sales and marketing, and operations.
• Create long and short-term plans, including setting targets for milestones and adhering to deadlines.
• Understand full user experience of custom promotions and draft copy for all deliverables.
• Maintain awareness of each department’s responsibilities and facilitate communication between each department. Responsible for contact with high-level clients.
• Perform quality control on custom promotions throughout the lifecycle to ensure the requirements and standards are implemented.
• Make effective decisions when presented with multiple options for how to progress with promotions.
• Use Customer Relationship Management (CRM) software to monitor multiple programs, their contacts and the sales executives.
• Maintain program records to accurately reflect the current disposition of active programs.

Qualifications

Basic Requirements:

• 3+ years experience working in a sales support, project management or event planning environment.
• Must be detail oriented and have strong organizational and time management skills with the ability to prioritize multiple projects at one time.
• Works well under pressure to meet deadlines.
• Proven professional experience in client interaction and a clear understanding of national brand needs and relations.
• Must be able to communicate effectively and professionally with all areas of the Company and all levels of management.
• Exceptional email and telephone communication skills necessary.
• Candidates must display the ability to develop a thorough understanding of the Company products, client base, and procedures.
• Proficiency in Microsoft Operating Systems and Microsoft Office Suite, and experience with CRM Software.
• Able to exercise discretion and keep strictest levels of confidentiality.
• Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion.
• Must be available and willing to work extended hours (during crunch times!) per day including occasional weekends and holidays.

Additional Requirements:

• This position has been designated as hybrid , generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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