Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The Peacock Digital Network Operations Center (DNOC) is looking for an Associate Product Manager to help build, maintain, and improve internal tools that are core to the operations team success!

What is the DNOC?

The Peacock Digital Network Operations Center (DNOC) produces live event streams, monitors the VOD library and is responsible for monitoring the overall health of the platform. This role will work closely with the Technical Product Owner to size and scope problems and develop solutions for the DNOC.

Essential Functions (Responsibilities)

• Solve problems for the operations teams by building and maintaining tools to fit their needs.
• Partner with stakeholders to shape the development of tools. Being empathetic and solutions oriented is a must
• Own Quality Assurance Processes for tools – How to reproduce and report bugs
• Provide high level communications skills – know how to talk to both the stakeholder to gain more information and the engineers trying to resolve the issue.
• Experience with user-centered design. The applicant should understand how to decrease friction in workflows and be an advocate for the team using the tools.
• Utilize data to tell a story that supports use cases and desired development items.
• Craft executive friendly dashboards and reporting format that will be distributed on a regular cadence
• Manage and audit user accounts to ensure compliance with User Access Control requirements
• Track all Maintenance windows for all production tooling and ensure they will not impact on-air production
• Strong understanding of modern streaming workflow and VOD delivery pipelines.

Qualifications

• Minimum of 3+ years experience in Digital Video Operations or Digital Video Technology
• Minimum of 2+ years experience with QOE and QOS monitoring for OTT platforms
• Experience in software development lifecycle
• Experience and comfortable working in a Network Operations Center or digital distribution facility
• Knowledge of Agile software development methodology.
• Knowledge of video streaming infrastructure, CDNs, and QA procedures
• Familiarity with database management systems
• Understanding of APIs and other connection points between applications.
• Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
• Must be willing to travel to Stamford, CT
• Must be willing submit to a background investigation
• Must have unrestricted work authorization to work in the United States

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $85,000 - $110,000; this position is not bonus eligible.