Job Description

Manager, Media Operations will have the exciting opportunity to oversee several of our content workstreams within the Program Operations team of Media Operations. The manager will be responsible for both SkyShowtime & Showmax servicing workflows.

The manager will engage with multiple workstream leads across the company (and multiple locations) and oversee supervisors and operators focused on scheduling, order management, and content deliveries 7 days a week.

The manager will be responsible for day and date programming and high-profile deliveries, and timely communication to our partners and order owners is critical. There will be instances with high profile deliveries and close deadlines, the manager is expected to aid as needed 24/7.

The manager should ideally have either broadcast or fulfillment experience (both is a huge plus). While this role is incredibly fulfilling, deadlines are constant and there are many scenarios where clients require updates. Manager should be able to handle pressure and pivots in priorities.

There are multiple order management systems used daily, any previous knowledge to one of these or another is preferable- Mediator, Translator, Compass.

The manager will be responsible for a team of approx 15-20 people, so people management skills are key. There should be previous experience managing people, which means management of schedules, able to manage through different communication styles and the ability to handle both good and tough conversations.

The manager will be expected to guide their supervisors, ensuring that SOPs are created and updated across their teams, that operators are cross trained where appropriate and requests for updates and automation are flagged and championed accordingly.

The manager will need to develop strong partnerships with our internal Media Operations teams- they will need to communicate and collaborate to prepare for fluctuations in volume, implement process changes and handle special requests. The manager must be comfortable speaking up and asking questions, as well as escalating in a timely manner.

The manager will need to be a strong and reliable partner to the client- respond to emails professionally and in a timely manner with clear information, foster good relationships and look out for the client’s best interests.

The manager will be trained to know and understand their numbers- they should be aware of volume changes across workstreams, rate card details for billing, defect tracking for improvement opportunities and SLAs for their content. Some of our favorite applications that the manager should be comfortable maneuvering in include Powerpoint, Salesforce, Smartsheet and Tableau.

The manager will need to develop strong partnerships with our product & engineering teams. They will need to raise issues, work together on outage bridges, and be vocal in new workflows that will affect the entire team.

Manager must be able to review the end-to-end workflow and look for opportunities to automate, streamline and optimize.

While assigned to specific workstreams, the assignment could change based on business needs and the manager may be asked to assist on other assignments across the team pending bandwidth. There may be occasions around specific events or maintenances where the manager will need to be available and staff from their team accordingly.

Qualifications

• 4+ year of experience in a production, post-production or broadcast environment.
• Minimum of 4 years of experience in a job using computers and software applications including Outlook applications (Excel, Outlook, Teams)
• Minimum of 4 years in a role requiring effective communication with diverse audiences.
• Successfully able to manage a high volume of emails while maintaining timely responsiveness
• Must have 2+ years of people leading experience.

Additional Requirements:

• Hybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Must be willing to work in Englewood Cliffs, New Jersey or Los Angeles, California in a hybrid capacity (in office 3x week and subject to business changes)
• Must be willing to work weekends and holidays as needed with advance notice

Additional Information

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