Title Accounts Receivable Associate Department Finance Reports to Controller Schedule Full-time, Mon-Fri Employee Type Non-Exempt Employee Pay Type Salaried with Benefits; includes Incentive pay structure Position Summary The focus of this position is to support the health of NCCO accounts receivable by building reliable and meaningful relationships with customers and formulating consistent best practices to keep AR current. Our ideal candidate continually assesses processes for efficiency and thrives in a fast-paced team atmosphere. Essential Duties and Responsibilities - Research and resolve balances left after payments by customers by collaborating with internal departments/customers to collect documentation for unidentified deductions. - High level of customer service to assist with B2B collections. - Generates a high volume of credit memos, such as rebates. - Analyze customer backup to determine the validity of customer deductions. - Ensure timely response to customer inquiries received via email. - Work in partnership with other AR employees on standard operating processes. - Monitor orders in suspense for release or hold. - Process credit card payments over the phone when customers call in. - Collaborate with Staff Accountant to resolve unposted deposits. - Assist with cash receipt entry as needed. - Complete additional accounting tasks as assigned. Qualifications/Skills/Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Two-year associate degree in finance, business, or accounting, or equivalent experience (preferred). - 1-3 years of accounting experience (i.e., direct customer communication, high-volume account receivables). - Excellent time management skills and ability to meet tight deadlines. - Ability to adapt and transition between tasks easily. - Strong skills using and understanding the flow of transactions in an integrated system. - Excellent problem-solving/judgment skills and a high level of attention to detail and accuracy. - Experience with Microsoft Word, Excel, and Office. - Professional and positive team player. - Self-motivated, go-getter with a solution-based approach. - Eagerness to learn new technologies. - Proficient typing skills. For more than 115 years, National Checking Company (NCCO) has developed and produced products that drive success for the food service and hospitality industries. We specialize in products that improve restaurant profitability, enhance food safety, increase server and restaurant efficiency, and promote a more enjoyable and satisfying dining experience. Headquartered in St. Paul, NCCO is a family-owned business that takes pride in their hard-working staff who are dedicated to providing exceptional customer service. With innovation as a top core value, NCCO fosters an environment that embraces diversity, equity, and inclusion. As we continue our journey of growth, we celebrate the collective sum of individual life experiences, knowledge, self-expression, unique abilities, and talents that create our culture. Together we look forward to creating a bright future as we launch new product lines, marketing programs, and technologies to help end users provide stellar customer service and achieve their business goals. NCCO is an equal opportunity employer. www.ncco.com