Life is too short to work with jerks. ****

Join our team at NCD, an award winning insurance company. We are a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our culture is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.

We are a powerhouse of professionals - a blend of ambitious achievers, solution-seekers, and dedicated game-changers united by a common purpose: to improve lives by driving better health. We work together tirelessly to 'Spread the Smile' to our members, agents, and each other.

NCD is at the forefront of dental and vision insurance, partnered with industry giants: MetLife and VSP. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.

If you are ready to win each day, eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let's drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile'.

Summary:

NCD is seeking a data-driven Operations Specialist who will be responsible for supporting the operations department with the management of day-to-day business to ensure smooth operations. This person will be an integral member of our dynamic and growing team, focusing on CRM maintenance and organization, commission calculations and processing, and overall operations support.

To excel in this role, you need intermediate Excel skills, including managing data and information, creating visual representations of data, filtering information, managing pivot tables, and using basic and intermediate formulas.

This position is fully remote.

Essential Duties and Responsibilities:

• Process data from billing files, payment files, eligibility files, cancellation reports, hold reports, carrier payment files, and commission files.
• Analyze and manipulate data reports, including billing reports, payment files, eligibility files, cancellation reports, hold reports, carrier payment files, and commission files.
• Identify ways to improve current Excel data processes.
• Meet regularly with CRM vendor.
• Ensure data validity.
• Other duties as assigned.

Qualifications:

• College degree is preferred, but not required.
• Intermediate Excel skills required.
• Experience working with CRM technologies.
• System Administration experience a plus.
• Data management skills.
• Detail-oriented.
• Great communication skills.
• Excellent organizational & problem-solving skills.

NCD Benefits:

• Company-paid health, dental, life, and disability insurance.
• 401(k) with employer match.
• Opportunity for professional development.
• Work from home allowance and support.
• Positive work environment.

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