Job Description

Part Time TRE Help Desk Tier 1 (Louisville KY)

• REQUIRED TO BE LOCATED IN THE LOUISVILLE, KY AREA.
• 20 HOURS/WEEK

NetGain Technologies is seeking qualified candidates for Part-Time Employment on our Tactical Remote Engineering Team and Helpdesk to sit in our Louisville, KY office. The Tactical Remote Engineer (TRE) is a very high-profile position with the primary responsibilities of providing remote services to NetGain Technologies managed service clients. The position requires the use of excellent coordination and communication skills. The Tactical Remote Engineer is responsible for clear and consistent communications with NetGain Technologies personnel and NetGain Technologies client contacts.

QUALIFICATIONS

We are looking for applicants who have 1+ years of experience with:

• Technical end user troubleshooting and support

• Excellent client satisfaction over the phone

• Professional communication

• Windows Server (current and older versions)

• Exchange (current and older versions)

• Basic Networking

• Group Policy/Active Directory

• End-User Support (Windows 10 and current versions of Microsoft Office (MCSE Desktop Tech a PLUS)

• Certifications are not required, but are preferred

WHAT’S IN IT FOR ME?

• Business Casual Attire

• LAN Parties

• Team Building (camping, Breakout Games

• Community Involvement / Career Development Day

• Annual Employee Appreciation Day

• Free Professional Employee Counseling

• Peer to Peer Awards

PROFESSIONAL OVERVIEW

• In business since 1984

• Family owned business with an excess of 135 associates

• Best Place to Work Ranking for 7 years!

• Large regional business with 9 locations across the Southeast Region

• Ranked as a top MSP in the World by MSP Mentor

• Member of 35B association; offerings services throughout the US

• Professionally managed using Best in Class metrics and procedures

Company Description

Since 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.

• Serving the region since 1984, 9 offices in 6 states with national capabilities
• 100% NetGain employed, U.S. based network operations center staffed 24x7x365
• Staffed by a team of more than 170, with 100 engineers holding more than 300 technical certifications
• Distinguished as a SOC 2, Type II certified company
• Ranked by MSPmentor as a top 100 managed services provider since 2008
• Named one of the best places to work in Kentucky since 2015
• Supporting the systems and networks of 11,000 computer users