Job Description

HOURS:

SATURDAY/SUNDAY 6 AM -6 PM,

MONDAY/TUESDAY 6 AM - 3 PM

THIS POSITION REQUIRES FULL TIME WORK IN THE CINCINNATI, OH AREA.

NetGain Technologies is seeking qualified candidates for Full-Time Employment on our Tactical Remote Engineering Team (while located in Lexington, KY) and Helpdesk to sit in our Lexington, KY office. The Tactical Remote Engineer (TRE) is a very high-profile position with the primary responsibilities of providing remote services to NetGain Technologies managed service clients. The position requires the use of excellent coordination and communication skills. The Tactical Remote Engineer is responsible for clear and consistent communications with NetGain Technologies personnel and NetGain Technologies client contacts.

QUALIFICATIONS

• 3+ years of experience in end user support (Windows client OS, Microsoft Office)
• Microsoft Windows Server 2008/2012/2016 (Active Directory, OU and Group Policy management)
• Support network related technologies, including LAN, WAN, Wireless, DHCP, DNS,VPN, vLAN, Routing, and Firewalls
• Virtualization – working knowledge of virtualization, creating VM’s, expanding virtual drives.
• Storage – working knowledge of SAN storage
• VOIP – troubleshooting & making changes in Cisco CUCM
• Office 365 support and administration.

SKILLS & KNOWLEDGE

• Ability to walk customers/peers through advanced technical troubleshooting steps by breaking them down at a very low level
• Receiving escalated tickets from level 1 and continuing troubleshooting path toward resolution.
• Exhibit a high degree of professionalism, judgement, and tact
• Excellent problem-solving skills.
• Positive attitude toward peers and customers
• Focus on documenting known fixes of known problems with their resolution in a detailed manner.

WHAT’S IN IT FOR ME?

• Health, Dental, Vision Insurance
• Disability Insurance
• Life Insurance
• Open Paid Time Off
• 401K Matching
• Paid Certification Training
• Business Casual Attire
• LAN Parties
• Team Building (camping, Breakout Games)
• Monetary Tenure Recognition
• Community Involvement / Career Development Day
• Annual Employee Appreciation Day
• Fresh Fruit and Health Snacks
• Free Professional Employee Counseling
• Peer to Peer Awards
• Flexible work space options

PROFESSIONAL OVERVIEW

• In business since 1984
• Large regional business with 7 locations across the Southeast Region
• Ranked as a top MSP in the World by MSP Mentor
• Member of 35B association; offerings services throughout the US
• Professionally managed using Best in Class metrics and procedures

Company Description

Since 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.

• Serving the region since 1984, 7 offices in 6 states with national capabilities
• 100% NetGain employed, U.S. based network operations center staffed 24x7x365
• Staffed by a team of more than 150, with 100 engineers holding more than 300 technical certifications
• Distinguished as a SOC 2, Type II certified company
• Ranked by MSPmentor as a top 100 managed services provider since 2008
• Named one of the best places to work in Kentucky since 2015
• Supporting the systems and networks of 11,000 computer users