We're seeking an outgoing, energetic, sharp-minded individual to assist us with customer service on various e-commerce marketplaces. The candidate will specialize in knowing all product parts surrounding our various furniture pieces and be the point of contact to all customer service inquiries. Individual should be a self-starter, we’re building a team of talented, driven individuals to join our growing furniture company.

Duties & Responsibilities:

Provide customer service and maintenance to online customers via e-commerce platforms and phone calls.

Assist on returns, parts requests, damage claims and be the point of contact for all customer concerns.

Efficiently and accurately processes customer requests, answers questions, and resolve complex issues via email, chat, and phone.

Research and processes replacement parts.

Look into customer order status and professionally relay information.

Responding to and managing customer related issues.

Handle customer complaints, provide exceptional solutions and alternatives in a timely manner.

File damage claims with carriers.

Performs other work-related duties as assigned.

Ideal Qualifications:

Proficient in MS Office

Proficient in email management

Multitasking and time-management skills, with the ability to prioritize tasks

Detail-oriented -- quality and precision-focused

Excellent verbal and written communication skills