Job Description

ESSENTIAL DUTIES:

• Effectively communicate with customers and outside sales staff over the telephone and email.
• Process purchase orders through ERP system.
• Support outside sales team by preparing quotes, reports, and related sales forms.
• Follow up on customer orders.
• Work closely with the warehouse and inventory planning.  
• Update and maintain information in systems and files.
• Prepare shipping documents; both local and international.
• Prepare samples for sales staff.
• Accept orders and products.
• Communicate with Japan to ensure customer’s product needs are satisfied.   
• Maintain all faxed requests.
• Send out literature to customers.
• Process outgoing mails.
• Adhere to company policies and procedures.
• Adhere to all company policies and procedures and IATF16949 and ISO14000 related policies.

ACADEMIC SKILLS/KNOWLEDGE/EXPERIENCE:

• High school diploma or GED
• Experience in SAP preferred
• Minimum of 1 year experience in a customer service/customer facing role
• Proficiency in communicating in English language
• Strong organization skills
• Good time management skills
• Excellent verbal and written communication skills
• Ability to perform addition, subtraction, and multiplication and division
• Excellent telephone and email etiquette
• Proficiency in MS Excel, proficiency in other MS Office software

Company Description

NGK drives innovation by honoring its commitment to integrity, perseverance and unity among its employees — from the executive suite to the factory line. With over 80 years of automotive expertise, we are driven by extreme dedication to performance and quality. From OEM to aftermarket, our people push the boundaries of innovation to bring the latest technologies to market under the NGK and NTK brands.