(Evergreen Place Apartments - Greenville, SC)
A Leasing Consultant is the company's first impression to potential and current residents. Responsible for all sales activities, from lead generation through close. This includes generating and handling incoming prospect traffic, touring available inventory, qualifying applicants and renewing second generation leases. Ensures the successful leasing of apartments by adhering to LIHTC Section 42 Tax Credit Compliance and company guidelines during the application process by sending out verification forms relating to residency history, student status, income, assets, etc as directed by Management. The Leasing Consultant will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service. required.
I. Essential Duties and Responsibilities:
Demonstrate strong sales skills to both internal and external customers
Manage the sales process from start to finish to achieve sales goals
Ensure that all sales leads via telephone, walk in traffic, internet leads, etc. are followed through until considered “lost” or "closed".
Find qualified leads through referrals, networking, company supported advertisement and outreach marketing efforts
Answer questions and tour apartment homes to determine the needs of potential residents
Close the sale/renewal by effectively communicating the value of the community and NHE’s commitment to delivering a quality living environment and home
Maintain closing ratio based upon the needs of the community
Monitor and follow-up on pending renewal offers
Demonstrate customer service skills to both internal and external customers
Create and maintain excellent ongoing relationships with potential and current residents
Use customer service skills to take resident requests, address resident concerns and resolve them effectively and efficiently
Help plan, schedule, organize and communicate resident functions as needed to promote resident retention and increase resident satisfaction
Participate in social media marketing to obtain traffic and assist with brand management
Utilize tools and resources to assess community’s market position in surrounding submarket to maintain the advantage above the competition
Prepares and assists with all leasing paperwork in a timely and accurate manner
Maintain professional demeanor at all times
Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks
At the Community Managers and/or the Assistant Community Managers direction responsible for other administration functions including but not limited to accounting and payroll related functions
This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. .
II. Knowledge, Skills, and Abilities:
Sales-minded individual with attention to detail
Self-motivated with the ability to take initiative without instruction
Able to meet/ exceed sales objectives
Excellent communication and follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic and reliable
Microsoft Office including Word, Excel and Outlook
Excellent follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic, reliable and self-motivated
Must have the ability to work with little direction maintaining confidentiality and professionalism
Multi-task and be a team player.
Strong communication skills with outgoing personality.
III. Supervisory Responsibilities:
LIHTC Section 42 Tax Credit experience preferred
Leasing, sales, and/ or customer service experience preferred
V. Educational and/or Experience:
High School Diploma or equivalent required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Good communication skills and an ability to interact with a wide range of people.
VI. Language/Mathematics/Reasoning Ability:
Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.
VII. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
VIII. Working Conditions and Environment:
While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site Leasing office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.
IX. Policies and Procedures:
The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.
I have read the above duties associated with the position of Leasing Consultant. I understand that the above list is not all-inclusive and that I may be asked to perform additional duties. I understand that I will be evaluated on my knowledge and understanding of the above times. The position that I hold with NHE, Inc. is an at-will position which means that either the company or I may terminate employment with or without notice and with or without cause.
All full-time employees are eligible to participate in our benefits program. NHE offers:
100% Employer Paid (Employee Only):
Health Insurance (HDHP)
Group Life Insurance
Health Savings Account (offered for HDHP plan)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
401k Retirement plan with company match
11 Paid Holidays (includes Birthday Holiday)
Up to 130 hours of PTO