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Affordable Housing Leasing Consultant


Affordable Housing Leasing Consultant

Greenville, SC
Full Time
  • Responsibilities

    Leasing Consultant

    (Heritage Communities - Greenville, SC)


    A Leasing Consultant is the company's first impression to potential and current residents. Responsible for all sales activities, from lead generation through close. This includes generating and handling incoming prospect traffic, touring available inventory, qualifying applicants and renewing second generation leases. Ensures the successful leasing of apartments by adhering to LIHTC Section 42 Tax Credit Compliance and company guidelines during the application process by sending out verification forms relating to residency history, student status, income, assets, etc as directed by Management. The Leasing Consultant will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service. required.

    I. Essential Duties and Responsibilities:

    Demonstrate strong sales skills to both internal and external customers

    Manage the sales process from start to finish to achieve sales goals

    Ensure that all sales leads via telephone, walk in traffic, internet leads, etc. are followed through until considered “lost” or "closed".

    Find qualified leads through referrals, networking, company supported advertisement and outreach marketing efforts

    Answer questions and tour apartment homes to determine the needs of potential residents

    Close the sale/renewal by effectively communicating the value of the community and NHE’s commitment to delivering a quality living environment and home

    Maintain closing ratio based upon the needs of the community

    Monitor and follow-up on pending renewal offers

    Demonstrate customer service skills to both internal and external customers

    Create and maintain excellent ongoing relationships with potential and current residents

    Use customer service skills to take resident requests, address resident concerns and resolve them effectively and efficiently

    Help plan, schedule, organize and communicate resident functions as needed to promote resident retention and increase resident satisfaction

    Participate in social media marketing to obtain traffic and assist with brand management

    Utilize tools and resources to assess community’s market position in surrounding submarket to maintain the advantage above the competition

    Prepares and assists with all leasing paperwork in a timely and accurate manner

    Maintain professional demeanor at all times

    Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks

    At the Community Managers and/or the Assistant Community Managers direction responsible for other administration functions including but not limited to accounting and payroll related functions

    This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. .

    II. Knowledge, Skills, and Abilities:

    Sales-minded individual with attention to detail

    Self-motivated with the ability to take initiative without instruction

    Able to meet/ exceed sales objectives

    Excellent communication and follow-up skills via email, text, writing and phone

    Positive attitude, strong work ethic and reliable

    Microsoft Office including Word, Excel and Outlook

    Excellent follow-up skills via email, text, writing and phone

    Positive attitude, strong work ethic, reliable and self-motivated

    Must have the ability to work with little direction maintaining confidentiality and professionalism

    Multi-task and be a team player.

    Strong communication skills with outgoing personality.

    III. Supervisory Responsibilities:


    IV. Qualifications

    LIHTC Section 42 Tax Credit experience preferred

    Leasing, sales, and/ or customer service experience preferred

    V. Educational and/or Experience:

    High School Diploma or equivalent required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Good communication skills and an ability to interact with a wide range of people.

    VI. Language/Mathematics/Reasoning Ability:

    Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.

    VII. Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    VIII. Working Conditions and Environment:

    While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site Leasing office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.

    IX. Policies and Procedures:

    The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

    I have read the above duties associated with the position of Leasing Consultant. I understand that the above list is not all-inclusive and that I may be asked to perform additional duties. I understand that I will be evaluated on my knowledge and understanding of the above times. The position that I hold with NHE, Inc. is an at-will position which means that either the company or I may terminate employment with or without notice and with or without cause.


    All full-time employees are eligible to participate in our benefits program. NHE offers:

    100% Employer Paid (Employee Only):

    Health Insurance (HDHP)

    Vision Insurance

    Short-Term Disability

    Long-Term Disability

    Group Life Insurance

    Health Savings Account (offered for HDHP plan)

    Flexible Spending Account (FSA)

    Employee Assistance Program (EAP)

    401k Retirement plan with company match

    11 Paid Holidays (includes Birthday Holiday)

    Up to 130 hours of PTO