LEASING CONSULTANT
Location: Parkway Crossing - Asheville, NC
At NHE, our Leasing Consultants are the company's first impression with potential and current residents. - they are industry professionals who: demonstrate integrity and fairness by providing caring service to those they serve (both internally and externally); and develop and maintain relationships of value that contribute to the overall success of the organization.
NHE is looking for an experienced Leasing Consultant that is fueled by a desire to provide excellent customer service , is a team player, and someone who takes pride in their quality or work. We are looking for someone who wants to grow with the company and who has a desire to be a part of a team.
SUMMARY:
Responsible for all sales activities, from lead generation through close. This includes generating and handling incoming prospect traffic, touring available inventory, qualifying applicants and renewing second generation leases. Ensures the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications). The Leasing Consultant will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service. Must be flexible and able to work varied schedule, including weekends and some holidays as required.
ESSENTIAL RESPONSIBILITIES
Demonstrate strong sales skills to both internal and external customers
Manage the sales process from start to finish to achieve sales goals
Find qualified leads through referrals, networking, electronic media, company supported advertisement and outreach marketing efforts
Maintain closing ratio based upon the needs of the community
Monitor and follow-up on pending renewal offers
Find qualified leads through referrals, networking, company supported advertisement and outreach marketing efforts
Answer questions and tour apartment homes to determine the needs of potential residents
Use customer service skills to take resident requests, address resident concerns and resolve them effectively and efficiently
Help plan, schedule, organize and communicate resident functions as needed to promote resident retention and increase resident satisfactio
This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.
QUALIFICATIONS:
High School Diploma or equivalent required.
Six months to one year related experience and/or training; or equivalent combination of education and experience.
Good communication skills and an ability to interact with a wide range of people.
Leasing, sales, and/ or customer service experience is desired.
Knowledge and comprehension of Fair Housing Laws
KNOWLEDGE, SKILLS AND ABILITIES:
Sales-minded individual with attention to detail
Self-motivated with the ability to take initiative without instruction
Able to meet/ exceed sales objectives
Excellent communication and follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic and reliable
Microsoft Office including Word, Excel and Outlook
EOEExcellent follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic, reliable and self-motivated
Must have the ability to work with little direction maintaining confidentiality and professionalism
Multi-task and be a team player.
Strong communication skills with outgoing personality.
BENEFITS
All full-time employees are eligible to participate in our benefits program. NHE offers:
HDHP Health Insurance Plan
PPO Health Insurance Plan
Vision Insurance
Dental Insurance
Short-Term Disability
Long-Term Disability
Group Life Insurance
Health Savings Account (offered for HDHP plan)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
401k Retirement plan
12 Paid Holidays (includes Birthday Holiday)
Up to 130 hours of PTO
About NHE, Inc.
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.
EOE