COMMUNITY MANAGER

(Parkside at Hudson Apartments - Gastonia, NC)

WHY NHE?Employees enjoy working at NHE because the company offers the advantages of working for a relatively small, family-owned business with the professionalism and comprehensive benefits package generally only available with much larger companies. Taylor Davis, our President, often says that he is not in the property management and development business but in the people business.To be a successful NHE employee, one must be professional, caring and flexible, demonstrate a strong customer service attitude, and act with integrity and fairness at all times.

This Community Manager position is for an affordable apartment community, and qualified candidates must have extensive affordable management experience, specifically with an all elderly or all disabled community.

POSITION SUMMARY

The Community Manager in our Affordable Management Business Unit is responsible for overall fiscal accountability, marketing, development, Regulatory Compliance, supervising personnel and physical asset management of an assigned tax credit (LIHTC) or Section 8 community or communities. Also acts as management representative when dealing with various property owners and regulatory agencies. Reports to: Regional Property Manager or VP of Affordable Business Unit. Supervises: Onsite staff of assigned properties. Community Manager will oversee hiring, staffing, wage reporting, completing re-certifications, marketing, accounts receivable, collections and leasing. Must be flexible and able to work varied schedule, including weekends and some holidays as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Complete all move ins/outs/re-certifications/Interims etc. as required by HUD and NHE guidelines

Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)

Oversees compliance with Fair Housing Laws

Ensure each property is adhering to their specific program types regulations, interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate

Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD.

Regional Property Manager may assist Community Manager when needed in recruiting, interviewing, and training all community staff positions.

Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross training.

Develop employees through performance feedback and challenges. Delegate responsibilities and special projects to staff as necessary.

Communicate with Regional Property Manager regarding employee performance, document and take necessary action on a timely basis

Promote staff harmony through support, effective leadership and positive example

Ensure all on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.).

Maintain compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.).

Assures that associates follow policies and safety rules; complies with NHE policies for reporting incidents

Interacts closely with maintenance staff to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance and that the work meet or exceeds NHE standards.

COMPLIANCE RESPONSIBILITIES:

Complete all move ins/outs/re-certifications/Interims etc. as required by HUD and NHE guidelines

Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)

Oversees compliance with Fair Housing Laws

Ensure each property is adhering to their specific program types regulations

Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate.

Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD

SUPERVISOR RESPONSIBILITIES

Directly supervises the office staff. Carries out supervisory responsibilities in accordance with NHE, Inc. policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. At properties where only one employee is needed, there are no supervisory responsibilities with this job

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EDUCATIONAL AND/OR EXPERIENCE

Bachelor’s degree or two years of successful working experience in the apartment management industry, including extensive customer service and leasing/marketing preferred. Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager). Other related experience or equivalent education may be substituted.

QUALIFICATIONS

SC Property Manager's License or PMIC License is required

Affordable/Tax Credit (LIHTC) management experience is preferred (designations are strongly preferred)

Knowledge of apartment management laws and regulations on a federal, state, and local leve

Knowledge of expense control and financial management.

Must have a valid driver’s license or means of immediate transportation to attend meetings, events and daily activities

BENEFITS

All full-time employees are eligible to participate in our benefits program. NHE offers:

Health Insurance (HDHP and PPO plans)

Vision Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

Health Savings Account (offered for HDHP plan)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

401k Retirement plan with company match

11 Paid Holidays (includes Birthday Holiday)

Up to 130 hours of PTO

EOE