NIC is an established Information Technology service provider located in Woodland Hills, CA. We service clients nationwide in various professional industries. We are looking for an Entry Level Technician that will also assist with deploying client workstations, maintaining client inventory up-to-date, local business travel. This person should have great communication skills, good customer service skills, great organizational skills, problem-solving skills, good critical thinking skills, is detail orientated, and can multi-task. We are seeking an applicant with a desire for a long-term position in the IT technician field, with professional growth and opportunity for advancement. Requires a high school diploma or its equivalent. No experience is required, but any relevant work history is a plus. Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements. Only local candidates will be considered. Skill Test may be administered during the interview process. Job Description: - Primary workplace in Woodland Hills Office headquarters and occasionally working from home/remotely - Some travel required (spanning from Woodland Hills, Los Angeles (West LA to South Bay), Inland Empire, to Orange County) - Deploy, maintain, and support workstations, desktops, and laptops. - Update Client hardware Inventory - Technician must document all steps taken to identify the problem, root cause, and corrective actions taken, in the company's ticketing system - Possible on-site visits to client offices (scheduled and emergency support requests) - Possible weekend training and/or projects Education/Certifications: - Some formal IT training/education - On the job experience Technical Skills: - Basic knowledge in Microsoft Windows 10 Support - Basic knowledge in Microsoft Office Support - Basic knowledge in Adobe Acrobat Support - Basic knowledge in web browser(s) Support (Chrome, IE, and Firefox) - Basic knowledge in PC hardware support - Basic knowledge in Printer Support - Basic knowledge of Android, iOS, and/or Windows Mobile Device Support - Basic knowledge of virus cleanup - Basic knowledge of email (Exchange, Gmail, Google Apps, Office 365) - Basic knowledge of Local/Online Backups - Basic knowledge of Mac OS X General Skills: - Exercise good judgment - Fast solid learner - Good troubleshooting and critical thinking skills - Reliable and dedicated - Professional demeanor - Good verbal and written communication skills - Good prioritization skills - Detail-Oriented - Ability to work independently and in a team Requirements: - COVID-19 vaccination - Business casual attire required. - Valid Driver's License - Reliable vehicle with valid registration and auto insurance (business mileage reimbursed) - Physical work such as lifting and carrying equipment - Regular local travel in Woodland Hills - Occasional Los Angeles, Inland Empire, and Orange Country areas - Flexible schedule needed, 20-40 hours a week, the shift may vary between 9:00 am - 6:00 pm - Flexible hours to adjust for after-hours/weekend work Compensation & Benefits: - Salary $15.00-17.00 per hour (depending on experience) - Medical (if regular schedule meets 30 hours per week) - 401 (k) Plan (after one year of employment, for full-time employees) - Paid Time Off (Sick and Vacation) - Reimbursements for Travel Expenses - Career Progression