DECAL IT Support Specialist 2 (710335)

Temp

8 hours/5 days weekly

Job location : 2 M.L.K. Jr Drive, Atlanta GA

Pay Rate: $25-$27

Under general supervision, provides management information system user support via phone or site visit. Troubleshoots end-user problems. Analyzes different end computing issues and provide resolution and document solutions.

Job Summary:

Under general supervision, provides management information system user support on a continuing basis either by phone or site visit for the Department of Early Care and Learning (DECAL). Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.

This position is onsite at DECAL headquarters at 2 Martin Luther King Jr. Drive SE, 754 East Tower

Atlanta, Georgia 30334.

Qualifications:

• Minimum of 3-5 years of IT technical support

• Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer

Science or related field

• Strong knowledge and hands-on experience installing, configuring, replacing, and supporting network

infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP

systems, audio/visual equipment etc.

• Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization

of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.

• Proficiency with imaging laptop computers 20h2, 21h2,22h2, Microsoft Office 2010, Cisco network, and other

authorized desktop applications.

• Knowledge and proficiency in Mobile device management leveraging Intune, including IOS and Android

devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active

Directory, and related software.

• Effective use of ticketing systems to track and document incidents in any ITSM Tools

• Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation

skills

• Strong time management and teamwork skills

• Excellent customer service and communication skills are a must.

• Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer

questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and

application issues in a ticketing system.

• Providing fault analysis to customers’ core operating systems and platforms, providing support, and applying

desktop fault resolution for the approved application suite.

• Establish a very QA Process for any changes made to systems and devices.