NiteLines USA, Inc. is looking to hire for the following position: 

WORKING TITLE: Georgia Rental Assistance Program – Team Member

LOCATION: Twin Towers

EMPLOYMENT TYPE: Temporary/Full-time

PAY GRADE: $26.25 /hour

REMOTE BUT NEW HIRES MUST BE ABLE TO REPORT TO THE OFFICE IN ATLANTA TO PICK UP EQUIPMENT AND HAVE THE IT DEPARTMENT SET UP. 

MUST BE A GEORGIA RESISDENT

POSITION DESCRIPTION:

We are seeking a Team Member for the Georgia Rental Assistance Program (GRA). This position reports directly to the GRA Team Lead and is responsible for processing & underwriting applications for applicants seeking assistance with rent, utilities and homelessness stability services through emergency funding provided to the State of Georgia as a part of the federal Emergency Rental Assistance Program (ERA). This time-limited, emergency funding was allocated to provide relief to landlords and tenants that were impacted by the COVID-19 pandemic.

The Team Member hired for this position must have prior customer service experience, family intervention or social work experience and/or experience working with individuals seeking federal governmental assistance. The Team Member is expected to have effective and efficient time-management skills and the ability to review, process, analyze and disburse payments with complete accuracy for large quantities of applications within an established timeframe in compliance with the program’s established policies and procedures.

The Team Member must be able to quickly absorb and become knowledgeable regarding the program’s established policies and procedures and be both proficient and expedient in their review of the applicant’s eligibility for financial assistance and their ability to disburse payments. The Team Member must demonstrate the ability to ensure each application is complete and includes any required supporting documentation and to effectively communicate with tenants and landlords through the program’s online portal, by email or by telephone. The Team Members must effectively communicate and confirm eligibility and payment statuses with their Team Lead, conduct income and other eligibility quality control checks and schedule payments subject to the Team Lead’s review and approval.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to read, understand, interpret, explain and follow the U.S. Treasury federal regulations and guidelines and any internal policies and procedures applicable to the federal Emergency Rental Assistance Program and/or GRA

• Learn, access, and effectively use the GRA proprietary online application portal to review applications, update applicant profiles, send correspondence, schedule and process payments and/or other tasks, as assigned

• Seek timely resolution of unanswered questions, issues and/or concerns related to application processing through open communication with the Team Lead

• Knowledge of, and experience with, federal funding mechanisms

• Strong organizational skills and the ability to manage multiple and competing tasks

• Strong oral and written communication skills as well as interpersonal skills

• Demonstrate independent thinking and use independent judgment and discretion in working through situations with applicants and staff and resolving problems

• Strong computer skills with demonstrated proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook and typing 35-40 WPM

• Prior experience using the Cisco Jabber for VOIP telephonic communication

• Continually provide outstanding customer service to all stakeholders.

• Prepare clear and concise responses to landlords, tenants and other stakeholders

• Understand and follow written and oral instructions accurately and work autonomously and efficiently while being a good steward of the state's resources with minimal supervision

• Prior underwriting, federal compliance, finance, accounting and/or high-volume application processing experience is strongly preferred

• Perform other related duties, as assigned.

AGENCY SPECIFIC MINIMUM QUALIFICATIONS:

• Bachelor’s degree in a related field from an accredited college or university AND two years of related experience

POSITION REQUIREMENTS:

Job candidates for this position will be subject to a criminal background check, educational degree check, and reference checks prior to the extension of an offer for employment.

PREFERRED QUALIFICATIONS:

Preference will be given to applicants who in addition to meeting the agency-specific minimum qualifications possess at least one of the following:

• Experience working with homeless service systems, particularly homelessness prevention programs, and/or public benefit programs

• Prior experience in underwriting, federal compliance, finance, accounting and/or high-volume application processing

This job position is estimated to be needed for a minimum of 9 months and a maximum of approximately 36 months and is subject to change per the U.S. Treasury guidelines.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT):

The Team Member will work up to 40 hours/week and may be required to occasionally work in the evenings and/or on weekends to achieve agency performance and productivity goals. The Team Member may be working in person at the Twin Towers and/or remotely. When working in person, masks and COVID-19 protocols are encouraged.