Job Description

The primary objective of the Sales & Customer Care Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.

Our Sales & Customer Care Representative is an on-site role working directly with consumers available to start immediately. Our firm is aggressively abiding by all CDC, state, and local mandates to ensure your health and safety, as well as our customers, are not compromised.

SALES & CUSTOMER CARE REPRESENTATIVE RESPONSIBILITIES:

• Provide superior sales and customer support through one-on-one meetings and serve as the primary contact
• Work directly with the sales departments to effectively escalate product and account-related issues
• Initiate contact with a high level of potential customers daily and convert a targeted percentage to new sales accounts
• Troubleshoot customer problems, identify root causes, and use company sales tools and resources to determine a resolution
• Updates customer information and meticulously ensures accurate entry of confidential customer information
• The Sales & Customer Care Representative is an upstanding example of our core values and believes in our commitment to excellence carrying that throughout all customer interactions, client meetings, brainstorming sessions, sales targets, and projects

AS AN ORGANIC GROWTH AND FUTURE-FOCUSED ORGANIZATION, WE ALWAYS LOOK TOWARDS THE FUTURE AND HIRE TOP-TIER CANDIDATES WHO POSSESS A FORWARD-THINKING MINDSET. OUR GOAL IS TO PROVIDE SUPERIOR MENTORSHIP, REGULAR COACHING, AND CONSTRUCTIVE FEEDBACK SO THAT OUR TEAM MEMBERS HAVE THE OPPORTUNITY TO BECOME FUTURE MANAGERS AND LEADERS IN OUR FIRM.

CUSTOMER CARE REPRESENTATIVE QUALIFICATIONS:

• Previous experience in a customer service or sales setting
• Possess excellent communication, interpersonal, and active-listening skills
• Extremely punctual, dependable, and professional
• Have a positive mindset and thrive in team settings

All entry-level associates assist with the selling (commission based) of our client’s products and/or services