Job description

Through our dedicated associates, NLC delivers essential services and solutions on behalf of Fortune 100 and 500 companies creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day

Summary:

As a Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues, but also provide them with exceptional customer service.

What you will be doing:

• Respond to all service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

• Identify customer needs to ensure the customer is provided complete and accurate information.

• Process required transactions via web-based applications.

• Submit research requests in a concise yet accurate manner.

• Maintain a thorough knowledge of the company and client programs, policies, and technology.

• Communicate effectively in a warm and empathetic manner.

• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

• Provide support to other positions/operations in cases during heavy workloads or absences.

What you get:

• Full Time Employment

• Paid Training

• Career Growth Opportunities

• Great Work Environment

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.

• Strong work ethic.

• Effective and accurate written and verbal communication skills.

• Effective problem-solving skills.

• Prior experience in a customer focused role

• Can navigate multiple applications and research solutions with ease

• Love helping people and guiding them to the best solution for their issues

• Provide calm conflict resolution and problem solving for frustrated customers

Requirements

• Must be at least 18 years of age or older.

• Must have a High School Diploma, or equivalent

Join a rapidly growing organization that can support your career goals