United States Citizenship and Secret Personnel Security Clearance Required

The ideal candidate is required to be onsite five (5) days per week. The ACTR plays a key role in collaborating with leadership, staff and new members to manage the IT initiatives for their respective organization. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.

DESCRIPTION OF RESPONSIBILITIES:

• Order new NMCI seats as directed by the Government
• Request changes to existing NMCI services as directed by the Government
• Take corrective action to initiate the resolution of application outages within one hour of notification.
• Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required
• Provide guidance and training regarding NMCI matters
• Track NMCI expenses for services
• Communicate NMCI guidance to the assigned Government organization
• Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.
• Track items such as computers, cell phones, and Wi-Fi devices issued to personnel.
• Other duties as assigned by Supervisor

REQUIRED SKILLS AND EXPERIENCE:

• Five (5) years' experience working with NMCI networks

• Must have previous Navy Marine Corps Intranet (NMCI) help-desk experience.

• Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service.

• Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels

• Strong writer/editor

• Excellent organizational and time management skills

• Ability to work independently and as a team member; to successfully partner and work with others through influence

• Ability to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment

• Familiar with a variety of field concepts, practices, and procedures in Information Technology

• Ability to adapt and work with a variety of leaders from different backgrounds and experiences

• Proficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook

This position is dependent on contract funding.