NOLA Animal Clinic is expanding, and we need additional Team Members. NOLA Animal Clinic, LLC is a high volume, predominately small animal clinic, with an emphasis on preventative care. We are seeking an EXPERIENCED veterinary receptionist. with at least 3 years' experience with Avimark veterinary software or equivalent.The individual must be a Team player, and posses strong interpersonal skills. Salary is commensurate with experience. NOLA Animal Clinic is looking for an additional receptionist who is seeking a great place to work, learn, meet goals, exceed clients' expectations, and provide the best care for our patients! We have a facility where we perform surgeries, groom, board, hospitalize, and run in-house lab tests. If you are looking for a new place to work that is progressive and strives to provide the best care for patients, then this is where you need to be. Our Hospital has a friendly and positive work environment with staff members that work very well together. Avimark Software and professional letters of recommendation are REQUIRED! Competitive pay based on experience and performance. When applying, please include your salary requirements and availability. - High School graduation required; college graduate preferred, or some college desirable - 2-3 years VETERINARY customer service/reception experience required - Strong organizational skills a must - Previous veterinary hospital experience required - Able to work Monday through Friday and weekends, as required - Friendly, dependable, outgoing personality with exceptional communication skills - Bilingual skills a plus - Customer service oriented - Able to multi-task in fast paced environment * NON-SMOKER PRIMARY JOB RESPONSIBILITIES: Provide friendly, quality client care to the patients and clients of NOLA Animal Clinic. Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services ("telephone shoppers"). Provide knowledgeable sub-professional advice concerning the care and treatment of animals. Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable. Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance when possible. Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients' arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information. Check clients in - Greet clients in a professional, friendly, hospitable manner. Discharge patients. Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instruction. Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions. Perform over-the-counter selling of specialty merchandise comprised of pet grooming aids and sundry veterinary items Exercise a technical knowledge of products sold and demonstrate, salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/ use. Assist in the updating of client files; prepare and mail thank you cards and welcome letters, reminders. Follow-up with clients when clinic records indicate no recent visits. ESSENTIAL FUNCTIONS: Professionally administer all phone calls - answering client inquiries in a prompt and friendly manner, scheduling appointments, recording messages Requires strong communication and client service skills. Considerable tact and diplomacy is required. Ability to greet clients in a professional, friendly, hospitable manner - check clients in, discharge patients Collect client fees, post and record payments, make change, process credit card transactions and run end of day transactions Input data into computer software system Open and close practice Perform a variety of clerical duties, mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents Ability to multi-task Regular attendance and timeliness are an essential function in order to fulfill this requirements of this position Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms The employee must be able to occasionally lift and/or move up to 50 pounds. Please send a resume to email: Info@NOLAAnimalClinic.com OR send a FAX: 504-241-6612. Please include your availability, salary requirements, and references. You must include the keywords: " NOLA Animal Clinic is your vet for pets 2019." in your cover letter or on your resume.