Job Description

JOB SUMMARY:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

DUTIES/RESPONSIBILITIES:

·       Interacts with customers via telephone, email, text to provide support and information on products or services.

·       Fields customer questions and complaints promptly; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

·       Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

·       Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

·       Assistance in managing various “customer-facing” portals

·       Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

·       Excellent communication skills including active listening.

·       Service-oriented and able to resolve customer grievances.

·       Proficient Microsoft Excel and overall computer skills and ability to learn new software.

EDUCATION AND EXPERIENCE:

·       Associates degree or higher in Business or Accounting a plus

·       One or more years of customer service experience a plus.

·       Prior Leasing and/or Finance experience a plus

Company Description

About North Mill Equipment Finance North Mill Equipment Finance, a Monitor 100 company, originates and services small to mid-ticket equipment leases and loans, ranging from $15,000 to $1,000,000 in value. A broker-centric private lender, the company handles A – C credit qualities and finances transactions for a large number of asset categories including construction, transportation, vocational, medical, manufacturing, printing, franchise, and material handling equipment. North Mill is majority owned by an affiliate of WAFRA Capital Partners, Inc. (WCP). The company’s headquarters is in Norwalk, CT, with regional offices in Irvine, CA, Dover, NH, Voorhees NJ, and Murray, UT. For more information, visit www.nmef.com.