Job Description

Looking for a self-motivated Office Assistant that will be responsible for maintaining the office organized, attending clients via phone and walk-in, Coordination of appointments and assist instructors with logistics during lessons, and ensuring overall effectiveness by completing assigned tasks and responsibilities.

ESSENTIAL JOB FUNCTIONS:

• Responded to telephone inquiries by providing quality service to customers and associates.
• Strived for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Pioneered new accounts and maintained a strong, growing customer base.
• Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
• Responsible for the implementation and ongoing maintenance of all office policies and procedures.
• Greet students, walk-ins, staff members, copy and scan documents, prepare and maintain confidential office/student’s files, manage office supply inventory
• Manage and process student's accounts effectively
• Manage and order supplies within the budget guidelines of the organization.
• Responsible of keeping the student's files organized and update all information in the school's system
• Make phone calls to prospects and sell driving school packages.
• Arrange appointments and help instructors with logistics during lessons.
• Responsible for maintaining a clean and organized office environment.
• Be able to communicate professionally and clearly in a friendly manner with clients from diverse backgrounds
• Strong verbal and written communication skills

EXPERIENCE:

• A minimum of 2 years’ experience in customer service and/or related positions preferred.

SKILLS:

• Strong leadership, management, and organizational skills. Understanding, influencing, and serving others are important attributes in this position.
• The ability to resolve problems quickly and effectively and determining appropriate courses of action, which are then reported to the Director of Operations.
• Must display a high degree of emotional maturity while keeping difficult situations in a proper prospective. Must be flexible and have well-developed interpersonal skills.
• Ability to read maps and be able to guide students via public transportation routes
• Proficiency with Google Calendar and maps
• Equipment to be used: Must be able to operate computers and other office machines such as fax, calculator, copier, telephones, and so on.
• Will be needed in our N. Western Office.

Company Description

Nova Driving School is the top-rated driving school in Chicago, and we pride ourselves on guiding every client who walks through our doors towards becoming a safe, responsible, confident driver. Friendly but focused, both consistent and competitive, we value every one of our employees, whether they work in our administrative office, in our classrooms at four different Chicagoland locations, or in our vehicles teaching our students how to drive, all of our employees can honestly say that they love their jobs.