We are looking for a Club Manager to create exceptional experiences for our members and staff. You will be responsible for the day-to-day operations of the business, managing memberships, services and promotions, facilities, and personnel to achieve our revenue and growth goals.

You have a passion for health and fitness and love to succeed through others. You are a process-oriented leader who gets excited about helping our members live a healthy lifestyle and meet their personal goals.

Company Overview

Our mission is to make our communities healthier one member at a time. So, Come and Join our NSFit Family and be one of the many that are changing lives today.

Job Summary

Club Managers are responsible to administer the company’s policies and procedures, provide and maintain the highest level of customer service in a high-volume retail environment through personal actions and the development of staff.

Responsibilities

Provide and maintain the highest level of customer service in a high-volume retail environment through personal actions and development of the staff.

Develop and retain corporate client relationships through the sales team monthly

Manage and maintain gym operational budget

Oversee membership sales and promotions

Build long-term member and vendor relationships

Provide a high-level of customer service to all members and effectively resolve issues

Ensure gym systems and processes are followed

Manage the hiring, training, and scheduling of all gym staff

Manage, monitor, and evaluate the performance of direct reports

Enforce facility rules and regulations, ensuring facility is clean and safe

Reviews monthly schedule of training, sales promotions, and department meetings.

Train and mentor staff to obtain the highest level of service.

Generate sales leads through Company-sponsored (walk-ins and TI’s) and employee sponsored (outreach and promotions)

Maintain an acceptable level of personal production

Qualifications

Required to have their CPR and AED certifications

Previous management experience

Business operations knowledge: budgeting, P&L, revenue, inventory, and facilities maintenance

Excellent verbal and written communication skills

Strong customer service skills

Industry experience preferred

Benefits/Perks

Fun work environment

Free Gym Access

Health Insurance Reimbursement