Job Description

JOB TITLE:                  SALES SUPPORT REPRESENTATIVE-PART-TIME (WORK-FROM-HOME)

DEPARTMENT:             SALES SUPPORT

REPORTS TO:             MANAGER SALES SUPPORT

FLSA:                        NON EXEMPT

HOURS:                       8:00AM-12NN

PAY RATE:                  $16.00/HR TO $18.00/HR

SUMMARY

This is a remote role under the direction of the Manager Sales Support, will be responsible for the following key job functions for customer service including entering product orders and handling customer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Customer Service and Order Entry duties will include but are not limited to

entering orders

·         Check orders for accuracy of information including pricing and inventory

·         Work with customers via phone and email in a professional manner

·         Update and organize documents and reports as required

·         Work with logistics personnel on shipments and deliveries

·         Other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

·         Ability to maintain concentration while performing tasks, communicate effectively in writing and with others

·         Ability to stay organized and multi-task without overlooking critical responsibilities and must be detailed oriented

·         Strong teamwork skills and ability to work with other departments                                                                                                                                        

·         Know how to collect and identify essential information

·         Ability to communicate effectively in writing and orally with others

·         Knowledge of clerical procedures and systems such as filing and records maintenance, experienced in the use of Microsoft Office Products including Outlook, Word, and Excel.  Microsoft Publisher and PowerPoint experience is a plus

·         Working knowledge of Salesforce.com

·         Must be able to handle customer situations professionally and work accurately under deadlines and critical timelines

·         Must be available for onsite training

·         Must be able to attend meetings onsite if needed

EDUCATION AND/OR EXPERIENCE:

·         Must have a high school diploma or greater, minimum of 1-2 years’ experience in foodservice industry preferred

LANGUAGE SKILLS:

• Ability to read, write and communicate in English with strong verbal communication skills

MATHEMATICAL/FINANCIAL SKILLS:

• Must possess strong analytical skills and be able to understand basics of cost accounting, freight and transportation elements

REASONING ABILITY:

• Ability to apply disciplined judgment and knowledge to analyze and resolve problems
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

CERTIFICATE, LICENSES, REGISTRATIONS:  N/A

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  May be required to lift up to 30 lbs.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The office environment is typically climate controlled of 68ºF to 72ºF and clean, with normal air contaminants, such as dust, typically found in an office environment
• The indoor production environment is climate-controlled of -40ºF to 45ºF with regular exposure to prolonged noise

While in the production area, all employees are required to wear Personal Protective Equipment (PPE) to include hair and beard nets, rubber soled shoes, smocks, and hearing protection and hard hats.

Company Description

NSP is a privately held company that produces both custom and standard beef, poultry and pork items for nationwide restaurants. We have a team of talented people with diverse backgrounds and experiences, focusing on achieving common goal in the industry. We offer a wide range of career opportunities, both in production, marination and the many jobs it takes to support our operation. At NSP we are committed to employee development and training that includes hands-on training in technical aspects, as well as personal and professional development opportunities. We strive for continual improvement. If you are interested in working in a challenging, rewarding workplace in an industry that is constantly evolving, take a look at the opportunities NSP offers.