*DISCLAIMER this position requires an applicant to be able to work at all three NUOVO locations. NUOVO Salon Group is looking for a Receptionist/Appointment Coordinator to join our team. As Sarasota’s first AVEDA Salon, we introduced this area to the AVEDA Mission. This is a holistic approach to guest care that combines a high fashion, high-style aesthetic with pure, relaxing, transformative products and rituals. All we ask is that you are passionate about the beauty biz, dependable, friendly, driven, and have excellent phone etiquette!

QUALIFICATIONS

Prior customer service and/or sales experience

Ability to work a flexible schedule, including evenings and weekends

Ability to provide exceptional guest service, understanding the guest’s needs, and performing duties in a competent, efficient and professional manner

Salon or other reception/administrative experience a plus

Must be a self-starter and be responsible

RESPONSIBILITIES

Answer incoming calls

Determine type of appointment needed, determine appointment availability and schedule appointments

Prioritize guest's need and offer solutions when appropriate

Utilize superior customer service skills

Use tact and diplomacy in handling difficult interactions with members

Possess basic knowledge of all services and products to assist guests

Actively promote salon programs and promotions

Provide a welcoming atmosphere for everyone who comes in contact with NUOVO Salon Group