Job Description
NVP WARRANTY, a fast-growing company is looking for a dedicated CLAIMS ADJUSTER in our Scranton, PA office to accurately process claims for our customers. In this role, you will be responsible for reviewing policyholder claims, investigating the damage or incident outlined in the claims, and evaluating the validity of their request for reimbursement.
POSITION: Claims Adjuster
REPORTS TO: Claims Manager
STATUS: Non-Exempt
DUTIES AND RESPONSIBILITIES
Conducts thorough coverage investigations that include, but is not limited to verifying vehicle service contract information, vehicle eligibility requirements, ruling out recalls or other applicable warranties and reviews of all contracts, application, and prior claim notes
Request and review inspection results as required
Verify component coverage and labor rates through contract codes/specifics
Leverage labor and part resource tools to deliver superior outcomes (i.e. new, used, rebuilt parts)
Determines appropriate method of repair based on case facts, pricing, and remaining warranty
Accurately calculate repair costs utilizing Alldata and NVP Workflows
Appropriately apply contract terms, conditions, and coverage to all claims
Authorize repairs, towing, lodging, and rental in accordance with contract language
Escalate claims exceeding authority limits to Claims Manager for review in a timely manner
Proactively communicate with key stakeholders to ensure a best-in-class claims experience
Ensure timely, accurate, and consistent file documentation
Monitor call queues and ensure agent availability through proper use of AUX codes
Anticipate and meets all customer needs (internal and external)
Primarily handles claim calls from the Power Train Call Queue
MINIMUM SKILL AND ABILITY REQUIREMENTS
Superior organizational and customer service skills
Strong automotive repair and claims technical knowledge
Excellent negotiation, verbal, written communication skills are necessary
Sound critical thinking skills with ability to define problems, collect data, establish facts, and draw valid conclusions based on the totality of the information
Proficient mathematical skills
Demonstrated proficiency with typing, computer software including Microsoft Office, Microsoft Outlook, and all internal and external claims processing systems and resources
Must maintain a high level of accuracy and provide follow-through on projects
Requires the ability to maintain confidential information and work independently as well as a member of a team
EDUCATION AND EXPERIENCE
High School diploma is required along with strong insurance, customer service or auto repair technical background. Bachelor’s Degree desirable
2-5 years of work experience required in the automotive repair or parts industry
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, objects, tools, or controls
Required to stand, walk, sit, bend, and use a computer for long periods of time
Occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
Noise level in the work environment is usually moderate
JOB TYPE: FULL-TIME
PAY: $24.00-$29.00 PER HOUR