Job Description

Hi, one of my clients is looking for a Client Support Specialist experienced in insurance!

HYBRID POSITION Schedule: M-F, 8:30am- 5:30pm Comp: between $24- $27 per hour  JOB SUMMARY: The Client Support Specialist or Assistant Account Manager provides exceptional and timely customer service while assisting the account management team with policy administration and information gathering.

RESPONSIBILITIES: • Provide exceptional customer service by communicating, responding, and following up with clients and carriers in a timely manner. • Assist account managers in coordinating all aspects of client activities. • Effectively manage all claim inquiries and follow up. • Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims. • Effectively manage all eligibility requests. • Effectively manage all billing inquiries and audit accounts by providing the necessary documentation. • Effectively enter and update client policy information in agency management system Epic. • Effectively manage, update, and organize client files and records. • Ability to lead and guide other CSS as a Sr. Specialist. • Effectively assist AM Team manage small/mid-size Global accounts (2-20 lives). • Ability to create proposals and collect data to release RFPs during renewals. • Assist with various special projects as needed to support team and agency.

QUALIFICATIONS/EXPERIENCE: • A minimum of 2 years of employee benefits customer service experience. • Medical claims resolution and eligibility/billing experience. • Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks. • The ability to work in a fast-paced environment where time-management and prioritization skills are essential. • Excellent working knowledge of Microsoft Word, Excel, PowerPoint. • Excellent verbal, written and communication skills. • Positive attitude and the ability to focus on completing tasks in a timely manner. 

Company Description

https://nvtstaffing.com/job_board_public_detail.php?id=40041