NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. Learn more about NYU Langone Hospital – Brooklyn_, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram._

POSITION SUMMARY: We have an exciting opportunity to join our team as a Patient Experience Associate/PART-TIME - Brooklyn. In this role, the successful candidate The Patient Experience Associate welcomes and screens all visitors, vendors, patients, and employees entering the hospital using excellent communication skills. The Patient Experience Associate operates independently and is responsible for access control into the hospital by ensuring visitor and employee screening policies are enforced.

JOB RESPONSIBILITIES:

• Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.

• Demonstrates knowledge of NYULH current guidelines and polices related to visitor, patient, vendor, employee screening. 

• Ensure visitor and employee screening polies are enforced by asking appropriate health screening questions.

• Properly takes the temperature of patients, visitors, vendors, and employees.

• Triage and escalate clinical concerns if patient fails screening to appropriate clinical departments.

• Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to Emergency Department, etc.)

• Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.

• Assists with instruction/education of proper personal protective equipment (PPE) use, and provides masks to those entering facility without proper PPE.

• Maintains strict confidentiality related work information (in accordance with HIPPA)

• Functions as a respectful member of the health care team

• Cooperates and interacts with the interdisciplinary team members to escalate clinical questions and concerns of patients, visitors, vendors, and employees. 

• Assists with escorting patients to their appointment/procedure if necessary

• Have the ability to efficiently and effectively respond to information request and ability to multi-task.

• Round in the units as needed, specifically targeting new admissions, greeting patients and family members and documenting interaction in iRound tool;

• As a member of the health care team, be visible, engaging and acts as a liaison for patients/families as needed and escalate any issues or concerns to the patient relations department;

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor Degree.
• 2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations.
• Attention to detail, organization, and ability to navigate potentially stressful situations.
• Must be self-motivated and able to operate independently.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Hospital- Brooklyn's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

Required Skills Required Experience