NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org , a nd interact with us on LinkedIn , Glassdoor , Indeed , __Facebook , Twitter , YouTube and Instagram .

Position Summary:
We have an exciting opportunity to join our team as a Medical Secretary.

In this role, the successful candidate Position Summary:Responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Job Responsibilities:

* Performs other duties as assigned.
* Provides reception assistance (i.e. greet patients,answer calls, requests for assistance are directedto proper individual, etc.) Screens telephonecallers in pleasant and a professional manner;handles call; take messages or directs caller toappropriate person or area.
* Schedules routine appointments and follow upsfor visits and procedures that do not require/orhave already been pre-authorized. Prepares thedaily schedule. Refers all inquiries regarding preauthorizations/certifications to the MedicalSecretary.
* Responsible for patient check-in and check-out.Gathers all patient demographic related data andmaterials from patients and/or theirrepresentatives. Obtains insurance information(ID card, member/group \#s, etc.), verifiesinsurance eligibility electronically, takes theirpicture and asks them to use Patient Secure. Onsubsequent visits, asks them to verifydemographic info and makes any necessaryedits. Collect and ask patients to sign patientrelated documents including HIPAA, MSPQ,ABN, etc. Follow up with patients and/or theirrepresentatives, physician offices, etc to gathermissing data and materials in order to completethe intake process, or refers to more senior levelstaff.
* Scan all necessary documents (insurance cards,lab requisitions, etc) into the intake system.
* Monitors intake work queue for timely intakecompletion.
* Refers patients who have a question regardinginsurance coverage or are in need of counsel onfinancial matters based on established criteria(e.g., denial of electronic insurance eligibility,ABN questions/concerns, questions regardinginsurance or pay-or restrictions, making payment,multi plan determinations, any and allissues/questions/concerns relating to financialmatters) to the Business Office Associate.
* Maintains cooperative and professionalrelationships with physicians, nurses and officeand clinical staff.
* Types routine material such as forms and letters,envelopes, etc. Types materials neatly,accurately and according to instructions. Writesmaterials clearly and legibly.
* Answers patient questions to ensureunderstanding and patient satisfaction, or refersthem to more senior level staff. Maintainsconfidentiality on matters to which they areprivileged.
* Maintains and receives files for area. Maintainsfiles in organized and up-to-date manner in orderto facilitate their retrieval. Completes filing inaccordance with departmental procedures. Sortsand distributes documents and forms for areasection. Distributes materials according tocontent of communications and departmentalprocedures. Logs in materials with respect totime and data when applicable. Processesincoming and outgoing documents. Completesforms neatly. Secures appropriate signatures andforwards documents/forms to correct destinationbased on pertinent Medical Center procedures.Maintains copy for files. Faxes documents inaccordance with departmental procedures.
* Maintains supplies and cleanliness of space,restocks supplies as needed. Notifies supervisorof any shortage of supplies.
* May assist, provide guidance and/or train lesssenior staff with completing intake related duties.
* Prepares simple, routine memoranda letters,labels, routine manuscripts, correspondence andother documents as needed. Reviews work foraccuracy and completeness. May maintainroutine calendar, assist in basic preparing forconferences and the related duties.
* Maintains workload statistics and other data fordepartmental records. Records statistics inestablished time intervals designated bysupervisor. Follows instructions given bysupervisor and prepares information neatly.
* Primarily responsible for taking patient phonecalls and scheduling over the phone. Greets andscreens telephone calls in a pleasant andprofessional manner. Schedules appointmentsfor visits, procedures and follow-ups. Collectspatient demographic related data, electronicallyverifies insurance eligibility, coordinates preauthorizationsas appropriate, takes medicalhistory, and assigns appointment to Physicianbased on procedure and insurance coverage.Refers Surgical and Infusion scheduling to SeniorMedical Secretary.
* Post patient-appointment, coordinates interdepartmentalscheduling for specialist visits,scans and procedures in accordance withinsurance coverage, in compliance with physiciandirectives. Collaborates with other areas of theMedical Center as well as Insurance providers toobtain pre-authorizations/certifications fortreatments and diagnostic procedures, andensures patient is eligible at the time of theirappointment. Refers to Senior Medical Secretaryfor scheduling related to Surgery and Infusion.
* Responsible for Pre-Authorizations andCertifications with the exception of surgicalprocedures. Ensures that appropriate procedureand diagnosis coding is utilized in the precertificationand verification process andquestions physicians, if appropriate, to ensureaccuracy and completeness of information.
* May delegate and oversee the work to lesssenior staff. Reviews work of less senior staff.
* Maintains workload statistics and other data fordepartmental records. Records statistics inestablished time intervals designated bysupervisor. Follows instructions given bysupervisor and prepares information neatly.
* Assists with the completion of special projects,reports and activities. Ensures requested andrelated information is accurate and complete.Brings any problems or questions to supervisorsattention. Submits data to supervisor neat andwell-written.
* Maintains physician patient schedule, patientprocedure schedules, appointment calendar andOperating Room Schedule.
* Maintains workload statistics and other data fordepartmental records. Records statistics inestablished time intervals designated bysupervisor. Follows instructions given bysupervisor and prepares information neatly.
* Responsible for scheduling appointments forsurgery and infusion procedures.

Minimum Qualifications:
To qualify you must have a High School diploma. One year of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications:
Preferred Qualifications:Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,446.53 - $58,446.53 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience