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Sr. Director, Workplace Technology

NYU Langone

Sr. Director, Workplace Technology

New York, NY
  • Responsibilities

    NYU LANGONE HEALTH is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to, and interact with us on Facebook, Twitter, YouTube and Instagram.

    POSITION SUMMARY: We have an exciting opportunity to join our team as a Sr. Director- Workplace Technology . In this role, the successful candidate Reporting to the Vice President of Architecture and Infrastructure, the Senior Director of Workplace Technology is responsible for assisting in setting strategy, implementation, support and operationalizing best practices around our endpoints. At NYU Langone Health, we leverage desktop computers, laptops, smart phones, tablets, thin clients, printers, kiosks, telephones, audio visual technology and a variety of IoT devices, both wired and wireless, that cater to our clinical, administrative, education and research staff. The Senior Director will partner with the architecture team to align end user priority, perform assessments and be the liaison with key strategic partners/vendors to ensure that endpoint technology roadmaps are maintained and always within accepted vendor guidelines to keep the technology debt at agreed upon levels. This role will provide structure and leadership to manage team priorities, streamline work efforts, manage business expectations and communicate status to leadership. As a member of the infrastructure management team, you will also have the chance to offer new thinking on how we refresh our endpoint technology. Workplace Technology is comprised of plan-build-run for traditional and digital telephony, unified communication, messaging and collaboration, media facilities, audio-visual and telehealth support. The individual should be comfortable working across all of NYU Langone Healths business units to implement, enhance and maintain collaboration technologies. This role is crucial for the development of strategies to enable collaboration in the future, making our environment an easier place to work. This individual will leverage the latest recognized technologies and processes and will execute a multi-year roadmap to deliver these services.


    • Increase the effectiveness of NYU Langone Health endpoint platform by building strategies and delivering value: Develop an understanding of the workplace technologies currently in use and the business use cases that they serve; identify white spaces in them and evaluate how they can be mitigated Ensure focus on continuous improvement of collaboration platforms, based on latest market trends, to develop a roadmap for a collaborative scalable organization Evaluate the workplace technologies market, analyze the impact on employee production and regularly evolve roadmaps for these platforms Work closely with MCIT architects and formulate strategies on how workplace technologies can improve employee satisfaction and productivity Identify how unified communications and TeleHealth platforms like Cisco WebEx or Vidyo can improve innovation and idea sharing, in order to transform our work culture to one of collaboration and innovation both for internal users, B2C and B2B. Assess the latest market trends on email, audiovisual services, and telephony, and evaluate how they can be incorporated to improve collaboration Drive unified communication across the organization by integrating distinct toolsets and communication mediums Communicate effectively within and across multiple teams including vendors when required
    • Drive cultural change and increase collaboration levels within the organization: Provide leadership across the function, while driving performance improvement, building technical capability and developing talent Drive a culture of continuous improvement that proactively manages resolution of serious and complex problems, identifying underlying causes and performing corrective action appropriately MCIT 4 Increase the use of conferencing technologies for business use cases (e.g. review meetings, interviews, corporate communications, etc.) Define and deliver strategies and solutions for Endpoint Workplace transformation, including the vision, roadmap and governance model Implement an overarching, rein in emerging technologies, optimize capital and operating costs and provide new and enhanced customer experiences for employees and clients (i.e. Microsoft Windows 10, Apple Macintosh Maverick, Citrix, F5 Remote Access, etc.) Provide the rapid integration of emerging technologies and innovation, allowing our internal customers to access their data securely anywhere and anytime Assess the maturity and address the true business needs related to mobility, collaboration and self-care, while ensuring performance and cost efficiency Sponsor Voice of the Customer workshops and adopt continuous improvement best practices Leverage cloud or hybrid services appropriately to gain efficiencies and drive to building a sing pane of glass to manage the endpoint technology
    • emonstrated proficiency within a diverse technology environment: Deep experience in Virtual Desktop Infrastructure environments (Citrix, VMWare, Amazon Workspaces, etc.) Deep telephony experience (Cisco, analog/ethernet/soft phones, etc.) Self-driven, extremely energetic individual who has the vision of enhancing employee productivity by leveraging the latest in technology Technical expertise in both wired and wireless networking, desktop Able to communicate complex technical information and implications in business-oriented language Experience in ITIL process framework Substantial experience in deploying and managing large scale collaboration solutions at a senior level, with a proven track record of managing technology development, implementation, change and service delivery Proven track record of exerting significant influence on business and technology partners for deploying large scale transformation programs for enhanced collaboration in a healthcare organization (would also consider a financial services firm) Comprehensive knowledge of social networking solutions and an understanding of nuances associated with deployment to create an innovative work culture A demonstrable degree of creativity and latitude, to work cross-functionally across different divisions Previous experience of managing multi-disciplinary teams across multiple locations and geographies for large and complex environments Knowledge of authentication and remote access technologies. MCIT 5 Industry experience with multiple vendors, as well as having connectivity with various forums and experts Knowledge of developing, setting, and driving standards, while operationalizing various technologies. Able to communicate complex technical information and implications in business oriented language Act as a catalyst for change by identifying opportunities for business and/or IT performance improvement Ability to work across disciplines, and in a matrix environment, to deliver results through influence Demonstrate tech leadership for the respective technologies Demonstrate collaborative leadership and be the advocate for MCIT

    MINIMUM QUALIFICATIONS: To qualify you must have a B.S. degree in information systems, computer science or related field 15+ years of experience in the IT arena, with 10+ years of leadership experience Intimate knowledge of distributed systems technologies such as server, storage, desktop, enterprise monitoring tools architecture Health care experience a plus; understanding of the requirements of an integrated academic medical center Industry Certifications a plus: (MCSE, etc.) Experience managing a team of 50+ staff Experience managing multiple projects and initiatives Industry vendor knowledge and established relationships Effective speaker, collaborative worker and good writing skills Able to translate complex technical information and implications in business-oriented language Experience with architecture review board governance structure

    Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. To view the Pay Transparency Notice, please click here.

    Required Skills Required Experience