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Facilities Operations Manager

NYU Langone

Facilities Operations Manager

New York, NY
+1 location
New York, NY
Full Time
  • Responsibilities

    NYU LANGONE HEALTH is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute¿designated cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to, and interact with us on Facebook, Twitter, YouTube and Instagram.

    POSITION SUMMARY: We have an exciting opportunity to join our team as a Facilities Operations Manager.

    In this role, the successful candidate manages and coordinates all daily operations and maintenance activities of a multi-discipline team of operations managers, technology specialists, trade labor, customer service representatives, and external resources to optimize the delivery of facility services, properly communicate all pertinent issues and activities, and develop innovative service solutions that bring value to the medical center. Responsible for the management and operation of a centralized operations center consisting of a customer call center, building management technology center, and centralized service dispatch. This position will lead and coordinate the activities of all departmental trades, shop manages, technical resources to deliver optimized service solutions to our customers.


    • Controls access of outside contractors and engineering consultants
    • Coordinate call center, energy performance analysis, BMS alarm response, and technical support for operations staff
    • Respond to emergency calls during non-business hours, including on-site as deemed necessary, and recommends corrective measures
    • Ensures that all work has the appropriate Interim Life Safety Measures (ILSM), Hot Work Permit, Above Ceiling Permit and or Infection Control Risk Assessments (ICRA) required prior to commencing work
    • Develop, maintain and takes leadership position in JCAHO inspection, environment of care committees, utility plants, work groups and including maintenance requirements and efforts
    • Assist in planning and development of the staff to be able to address current problems and anticipated future issues. Participates in departmental work planning and goal setting for the coordination of short-term work efforts and long term projects such as capital improvement
    • Receives, reviews, and evaluates all plant reports. Remains knowledgeable of status of all physical plant work including construction and prepares reports and maintains appropriate records
    • Designs and implements work flow processes and systems to enhance performance and institutional value
    • Coordinates planned interruptions and plant services with affected administrators and departments.
    • In conjunction with the Director of Engineering, is responsible for all assigned functions critical to the facilities on a 24/7 basis
    • Will lead a team of operations managers and respective trade labor to ensure day to day operations and maintenance requirements are met, communicated, and properly measured and reported.
    • Responsible for the effective, cost-efficient, and timely management of facilities functions as they pertain to day to day operations and maintenance management.
    • Develop and implement the departmental policies, procedures, and performance metrics necessary to optimize the delivery of operations, maintenance, and construction activities and to effectively communicate these activities to our leadership and customers.

    MINIMUM QUALIFICATIONS: To qualify you must have:

    1. Technical Bachelor's Degree or equivalent experience
    2. Demonstrated progressive growth in the field of health care facility maintenance and management
    3. Must have a minimum of 10 years of management experience with a minimum of 5 years of facilities hospital and union trade labor supervisory experience
    4. Must be familiar with Building Management Systems.
    5. Must be familiar with the use of computer maintenance management systems
    6. Computer proficiency with MS Office and Outlook email and calendar

    PREFERRED QUALIFICATIONS: 1. Mechanic Engineering Degree with Professional Engineering License 2. Familiarity with all types of mechanical, electrical, plumbing, and building automation systems. 3. Should have experience with energy conservation programs, and utility distribution 4. Call center experience is a plus

    Qualified candidates must be able to effectively communicate with all levels of the organization.

    NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. To view the Pay Transparency Notice, please click here.

    Required Skills Required Experience

  • Locations
    New York, NY • New York, NY