NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org , a nd interact with us on LinkedIn , Glassdoor , Indeed , __Facebook , Twitter , YouTube and Instagram .

Position Summary:
We have an exciting opportunity to join our team as a Senior Director, Program Measurement & Business Operations (Communications and Marketing).

In this role, the successful candidate NYU Langone Hospital (NYULH) is seeking a strategic, results-oriented, and entrepreneurial Program Measurement & Business Operations leader to shape our Communications & Marketing (C&M) Department. This high visibility role will bring a new level of analytical rigor to the entire C&M department. You will streamline operations, create efficiencies, and drive business outcomes, all while keeping a constant focus on the development and experience of everyone on the C&M team. Reporting directly to the Executive Vice President of C&M, you will be an ELT-1 leader overseeing the C&M platform, ensuring that all C&M department efforts are integrated, implemented, and analyzed with rigor and consistency.

Job Responsibilities:

Team Effectiveness and Outcomes Measurement

  * Develop and implement a holistic C&M program measurement strategy aligned with institutional objectives
  * Collaborate with leadership to establish metrics and key performance indicators (KPIs) that provide actionable insights and support a culture of data driven decision-making 
  * Uncover new ways to measure the impact of C&M efforts on business growth objectives 
  * Act as a virtual check and balance within the C&M team by promoting a laser focus on effectiveness and results 

Collaboration and Influence

  * Serve as a partner and trusted advisor to the Executive Vice President of C&M 
  * Enable collaboration across the highly matrixed C&M teams and drive rigor and consistency 
  * Build a departmental focus on and commitment to outcomes measurement 
  * Contribute to the development and management of the overall C&M departmental strategy 

Analytics and Insights

  * Oversee the design, implementation, and management of comprehensive measurement frameworks and dashboards to assess program effectiveness, operational efficiency, and business performance 
  * Lead data analysis initiatives to extract meaningful insights from large and complex datasets to identify trends and areas of improvement; translate data-driven insights into actionable recommendations 
  * Communicate key findings, progress against goals, performance trends, and recommendations to the C&M leadership team 

Process Efficiency and Standardization

  * Lead the analysis of C&M’s current state processes; identify areas where there are inefficiencies and collaborate to design optimized solutions 
  * Implement new approaches and track progress 
  * Manage process quality control efforts across the department 

Budget Planning

  * Lead the department-wide annual budget planning effort by collaborating with leaders to gather financial data, analyze trends, and forecast future expenditures; ensure alignment with C&M goals and objectives 
  * Bring cost benefit analyses and insights to make strategic choices surrounding C&M investments 
  * Measure the return on investment for major initiatives 

Professional Development

  * Design a department-wide approach for training and professional development 
  * Collaborate with Human Resources to ensure career progression opportunities across the C&M department 
  * Listen to and synthesize employee feedback and develop recommendations to incorporate learnings into the C&M ways of work and culture 
  * Maintain a focus on continuously improving the C&M experience and culture 

People Management

* Lead the team to work in an integrated way to deliver high-impact, strategic work 
* Contribute development opportunities for direct reports and the broader institution 
* Create and articulate a vision for the team to ensure they understand their role in the overall strategy of the department 
* Direct the approach of how work gets done, set priorities, and ensure standards are adopted 
* Champion a continuous improvement culture and ensure deployment of scalable, simplified, and standardized processes 
* Manage agency and contractor relationships (as needed) 

Minimum Qualifications:
To qualify you must have a Bachelors degree required
10-15+ years of experience in business operations
Entrepreneurial mindset and proven ability to build teams and execute comprehensive strategies in alignment with institutional goals
Experience in financial analysis and data & analytics
Analytical, strategic mindset focused on developing new ways to track outcomes and gain efficiencies
Strong leadership skills with the ability to influence executives
Experience managing, developing, and mentoring a diverse team

Preferred Qualifications:
Health care experience
Master of Business Administration and / or Chartered Financial Analyst (CFA) designation
Management Consulting background
Six Sigma or other process improvement experience

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $201,393.92 - $287,706.12 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience