NYU GROSSMAN SCHOOL OF MEDICINE is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

POSITION SUMMARY:

We have an exciting opportunity to join our team as an Operations Manager. The Operations Manager for the New York Simulation Center for the Health Sciences (NYSIM) reports directly to the Administrative Director and Assistant Dean of Simulation Education for NYSIM. The position oversees the operations of the Simulation Center, a 6-7 day per week, 12 hour a day operation, ensuring that high quality service and exceptional learner/faculty experience is provided and maintained. Provides leadership and mentorship for NYSIM staff to carry out the goals and strategic plan.

JOB RESPONSIBILITIES:

• The Operations Manager will demonstrate knowledge of the organizations mission, vision, guiding principles, and service standards and effectively incorporate them into the performance of duties to manage service goals and objectives at multiple simulation sites. Works with the Administrative Director to identify the technical, business, and operational impacts of the center and recommends strategies for improvement. Facilitates strategic planning, policy formation, human resource management and organization, financial performance, for programs and services under their management and in collaboration with the Assistant Dean of Simulation and the Administrative Director.
• Assists the Administrative Director to ensure maximization of NYSIM utilization and resource allocations. Prioritizes supplies and equipment that is cost effective and aligned with operational goals and the annual budget. Oversees effective maintenance of facilities and major construction within the Center. Responsible for developing positive, collaborative working relationships with center staff, internal partners, and vendors (B-line, Bellevue, IT, Clinical Engineering, RED&F, etc.) with the goal to leverage resources and fully utilize educational software to meet operational and educational goals. Ensures education missions interests are honored in space reallocation, construction and purchase of equipment and supplies. Develops appropriate inventory controls and documentation for NYSIM supplies and equipment.
• Exercises oversight of department fiscal affairs, including accountability for budgets. Provides support to the Administrative Director regarding the finances of the Center. Prepare and monitor budgets, track payment and billing, generate financial reports, provide analysis, strategize new funding sources and make financial recommendations. Assists the Administrative Director in the preparation of variance reports outlining deviations from approved budgets and offering solutions for variances.
• Supervises department employees. Responsible for hiring, assignment of work, staff schedules, orientation, coaching, training, performance and competency evaluation. Works in collaboration with the Administrative Director to manage discipline and termination of employment in accordance with the NYU Grossman School of Medicine guidelines. Promotes collaborative teamwork and open communication. Serves as a mentor to staff in the performance of their duties. Promote staff development and oversees departmental training programs
• Develops, nourishes, and preserves sound working relations with faculty, program coordinators and team members. Collaborate with other managers in the cross-functional process improvement and problem solving to ensure the effective, efficient, economic coordination of quality simulation support services within and between departments. Provides and maintains open and collaborative communications with NYSIM team and education community at large.
• Consults and informs NYSIM leadership and staff of information related to the Center operations. Provides assistance to subordinates and colleagues in establishing department philosophy/objectives and policies and procedures. Consults with and advises department staff on a routine basis. Recommends, develops and deploys policies to carry out NYSIM strategic objectives and adherence to mission, vision, and guiding principles.
• Under the guidance of the Administrative Director and Assistant Dean, generate and analyze data related to utilization and performance for the simulation programs. Create and monitor dashboards and support in the generation of monthly and ad hoc reports. Use data to effectively guide strategic decisions related to center operations in collaboration with the Assistant Dean of Simulation and Administrative Director.
• Assists in the development of marketing and communication strategies NYSIM. Liaise with internal web designer and NYULH communications department personnel to execute print and digital marketing materials. Oversees the content and design of NYSIMs website.
• Supports the Administrative Director and Director of Health Professions in planning & implementing special projects as it relates to The City University of New York (CUNY) and NYU Grossman School of Medicines programs, events and operational improvements for the New York Simulation Center for the Health Sciences (NYSIM).Works directly with Director of Health Professions to support operationalizing programs for CUNY.

MINIMUM QUALIFICATIONS:

To qualify you must have a Bachelors Degree in Management, Healthcare, Nursing, Education, Instructional Technology, or related field. Knowledge of patient simulation services and instructional technologies. Computer proficiency in PC and Mac-based software applications: MS Word, Excel, PowerPoint. Strong organizational, analytical, and problem solving skills. Experience synthesizing data. Excellent communication (written and verbal) and interpersonal skills. Self-motivated and willing to learn new skills. Ability to work under pressure and reliably meet deadlines. Ability to prioritize work demands and work with minimal supervision. Ability to carry out responsibilities in a timely and meticulous manner demonstrating initiative and creativity. Ability to coordinate training assignments, tasks, and schedules. Ability to work effectively in a team environment with healthcare professionals, faculty and students. Ability to maintain confidentiality regarding job assignments and sensitive issues. Ability to assess situations and adapt to a highly dynamic environment.

PREFERRED QUALIFICATIONS:

Masters degree, Tableau proficiency, Experience managing teams, Web design, Experience in education. Knowledge of medical terminology, human anatomy, physiology and clinical applications. Knowledge of videotape recording, duplication, mixing and editing.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

Required Skills Required Experience