NYU LANGONE HOSPITAL-LONG ISLAND is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

POSITION SUMMARY: We have an exciting opportunity to join our team as a Concierge- Emergency Department. In this role, the successful candidate greets patients and visitors and serves as a patient concierge for Emergency Department (ED) patients upon arrival and during their ED stay. Provides operational support to the ED. Collaborates with ED staff to improve patient flow, keep patients informed of wait times and delays, and assist in making the waiting room environment more patient friendly and accommodating. The Concierge demonstrates excellent customer service skills and fosters a positive patient experience. Works collaboratively with ED staff, Security, Transport services, Ambulance personnel, Valet services, Patient Relations, Nutrition Department, Pastoral Care and other departments as needed.

JOB RESPONSIBILITIES:

• Meet and greet patients and visitors in a polite manner. Provides direction to WUH locations. Provides patient information as requested. Answers and screens calls promptly and courteously. Maintains a neat appearance of waiting reception areas in the Emergency Department. Identifies patient safety risks in the waiting areas and intervenes to correct or escalates for assistance.
• Identifies self by name and title. Answers telephone calls courteously and directs calls appropriately. Takes messages accurately and forwards the information appropriately. Completes required documentation in a timely manner.
• Provides support in ED waiting and reception areas as needed. Assists with updating patients and visitors as to expected wait times or delays. Maintains ongoing communication with patients and families in the waiting areas. Assists in the Main ED areas as well. Offers assistance to patients and visitors as needed. Escalates patient concerns to nursing leadership. Assists visitors in locating patients in the ED.
• Observe departmental and hospital policies regarding attendance, professional conduct and appearance. Attends required in-services.
• Accommodates needs of patients and visitors. Provides wheelchairs when requested. Transport or arrange for transport of patients to designation. Obtain taxis or chair cars for patients as directed.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS: To qualify you must have a High School or GED. Excellent communication (both oral and written), customer service skills. Good computer skills.

PREFERRED QUALIFICATIONS: 1 - 2 years Medical environment or customer service environment. Bilingual Spanish Speaking.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Hospital-Long Island's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

Required Skills Required Experience