Why Nasdaq?

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives.

 

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

 

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

 

This is a role within Nasdaq’s Analytics business. The Analytics business brings transparency and efficiency to the global institutional market, equipping managers, investors and consultants to make data-driven decisions,?deploy their resources more productively and ultimately realize better outcomes. Analytics is comprised of eVestment and Solovis, two growth-focused subsidiaries of Nasdaq. Consistently ranked as a top workplace, our environment is fun, smart and energetic.

 

What We Offer

We’re looking for a Customer Success Manager to join our growing team. The CSM provides a critical role as the client’s trusted advisor and will help build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. Key focus will be understanding your client’s business and create demand for the organization's products and services by raising their profile with customers.

 

This is a great opportunity for an individual to work in a high visibility position within a young and rapidly growing group within Nasdaq. We are a performance-driven culture and looking for those who thrive in an entrepreneurial, hands-on, team-based environment; that value personal accountability and take responsibility for delivering results that meet or exceed expectations.

 

What You Will Do:

• Developing a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging the application to achieve full business value.
• Specifically responsible for building and maintaining effective long-term relationships with key senior-level decision makers and influencers at a smaller group of customer accounts.
• Serving as the voice of the customer, tracking the pulse of your clients and helping them get the most out of our products and services.
• Monitoring and recommending strategies to increase user usage and adoption.
• Coordinating internal implementation, reporting needs, training and product resource as needed.
• Partnering with the Sales Team to identify client upsell opportunities
• Conducting strategic business reviews to gauge progress, identifying areas for improvement, gathering and maintaining key client metrics to achieve both client and company objectives.
• Managing multiple projects, responsibilities and competing priorities.
• Tracking client information in Salesforce.
• Reviewing contracts to ensure all activities are within the terms of the contract.
• Prepare various reports to help manage and understand your clients, such as top clients, clients at risk, quality of success, and stage of implementation.

 

What We Expect:

• Have 3+ years of Customer Success, Account Management, or Relationship Management experience at a financial software company or 3+ years of experience at an asset management firm, ideally at an endowment, foundation, family office, fund-of-funds, or OCIO shop.
• Possess strong interpersonal and communication skills and experience managing external client relationships.
• Ability to lead client calls and have a high comfort level with conflict resolution.
• Strong written and verbal skills.
• Must be able to work closely and collaborate with various internal stakeholders.
• Strong understanding of institutional investment markets a plus.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Must be a self-starter who is eager to learn the business at a fast pace.

 

 

 

 

Come as You Are:

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.