Description: Member Services Associates are responsible for the following activities: selling memberships, recruiting members for the Zoo, assisting and greeting guests. Member Services Associates must work hours appropriate to meet the needs of Zoo visitors and consistent with peak season days and hours. Saturdays and Sundays are normal working days. Occasional evening and early morning hours are required. This position will staff the Membership Building located in the Entry Village.
Duties and Responsibilities:Member Relations
Provide zoo visitors with the highest quality of customer service at all times, including appropriate greetings and handling of transactions.
Be educated about the Zoo and current activities, membership benefits, programs and exhibits to address questions and make recommendations to guests to maximize their visit to the Zoo.
Be familiar with all items, ticket and membership types to best serve the guests and their needs, including familiarity with new discount types.
Maintain a positive example in meeting the needs of Nashville Zoo guests, working with other crew members to improve guest relations and handle individual guest issues as needed.
Maintain proper cash handling protocols in the membership building at all times.
Follow procedures for proper financial transactions with guests and in cash management and exchange for change requests and safe drops.
Prepare individual stations for balanced bank deposits, cashouts and settlements daily.
Work with Leads as needed to evaluate overages and shortages and work proactively to address any procedural issues.
Handle all financial transactions honestly and fairly.
Properly utilize the Accesso Ticketing System for the sale of memberships and ride packages.
Work with Member Services Manager and/or Leads for updates on use of the system and retrain/refresh skills on a regular basis.
Provide employee and guest feedback for potential improvements and modifications to the system when needed.
Responsible for entering all sales into register quickly and effectively maintaining an efficient operation, both automated and manual.
Responsible for maintaining accurate member records for new and existing members.
Communicate with renewing members to verify records are still up-to-date.
Ability to work independently.
Ability to work with others in a positive, encouraging environment.
Ability to communicate effectively.
Well-organized and able to think well on his/her feet.
Basic cash handling knowledge for making change and conducting transactions.
Must be able to stand and/or sit at a desk for extended periods of time. Must be able to lift and carry a minimum of 25 pounds.
High school diploma or GED equivalent required. Some knowledge of cash register or computer sales programs helpful as well as general guest or customer service experience in a related field required.
Offers for this position are contingent on the satisfactory results of a pre-employment drug screen and criminal background check.
Nashville Zoo is an EEO institution and Drug Free Workplace
You will be contacted via email regarding the status of your application. No phone calls, please.