Description: Responsible for the following activities: selling daily admissions-related items, recruiting members for the Zoo, assisting and greeting guests. Must work hours appropriate to meet the needs of Zoo visitors and consistent with peak season days and hours. Saturdays and Sundays are normal working days. Occasional evening and early morning hours are required.

Duties and Responsibilities:

Guest Relations

Provide zoo visitors with the highest quality of customer service at all times, including appropriate greetings and handling of transactions.

Be flexible in working various guest services locations including cross training in ticket sales, membership recruitment, token sales, running the Wild Animal carousel, selling nectar, equipment rentals, monitoring the play and surface areas at the Jungle Gym and operating the Wilderness Express (train).

Be educated about the Zoo and current activities, programs and exhibits to address questions and make recommendations to guests to maximize their visit to the Zoo.

Be familiar with all items, ticket and membership types to best serve the guests and their needs, including familiarity with new discount types.

Maintain a positive example in meeting the needs of Nashville Zoo guests, working with other crew members to improve guest relations and handle individual guest issues as needed.

Financial

Maintain proper cash handling protocols in the ticket booths and guest services hut at all times.

Follow procedures for proper financial transactions with guests and in cash management and exchange for change requests and safe drops.

Prepare individual stations for balanced bank deposits, cashouts and settlements daily.

Work with Leads as needed to evaluate overages and shortages and work proactively to address any procedural issues.

Handle all financial transactions honestly and fairly.

Ticketing

Properly utilize the Accesso Ticketing System for the sale of admissions, memberships and other items.

Work with Guest Services Director and/or Leads for updates on use of the system and retrain/refresh skills on a regular basis.

Provide employee and guest feedback for potential improvements and modifications to the system when needed.

Responsible for entering all sales into register quickly and effectively maintaining an efficient operation, both automated and manual.

Responsible for entering all survey information (zip codes).

Skills:

Ability to work independently.

Ability to work with others in a positive, encouraging environment.

Ability to communicate effectively.

Well-organized and able to think well on his/her feet.

Basic cash handling knowledge for making change and conducting transactions.

Physical Requirements:

Must be able to work outside year-round under typical Tennessee temperatures, sometimes for extended periods of time. Must be able to stand and/or sit at a desk for extended periods of time in a small workspace. Must be able to lift and carry a minimum of 25 pounds.

Education:

Must have received or be currently seeking high school diploma or GED equivalent. Some knowledge of cash register or computer sales programs helpful as well as general guest or customer service experience in a related field required.

Pre-Employment Requirements:

Offers for this position are contingent on the satisfactory results of a pre-employment drug screen and criminal background check.

Nashville Zoo is an EEO institution and Drug Free Workplace. You will be notified via email regarding the status of your application. No phone calls, please.