The Desktop Support Technician is, alongside the Director of IT and the Network Administrator, responsible for the day-to-daysupport and maintenance of all POS hardware, desktop hardware, end-user software, and related systems. The goal of this positionis to ensure that issues are handled in a timely manner, that equipment is functioning properly at all times, and that strategic goalsare being adequately pursued. In the event of a problem beyond the scope of this position, it is the responsibility of the DesktopSupport Technician to notify the proper personnel and assist as necessary.

Duties and Responsibilities:

Available to work weekends and occasional eveningsIntermediate installation of network and audio/visual cablingIntermediate monitoring of on-site technical vendors and projectsIntermediate support of audio/visual equipmentIntermediate support of copiers, firewalls, printers, servers, switches, wireless access points, and workstationsIntermediate support of POS software and hardware such as card printers, credit card scanners, receipt printers, and ticket printersIntermediate user account managementIntermediate support of VOIP telephone systemsAdvanced end-user support via telephone, e-mail, and/or face-to-face interaction

Preferred Skills:

Strong knowledge of audio/visual technologies as they pertain to a business and/or guest-services environmentStrong knowledge of Microsoft products including Windows 7, Windows 10, and Office 2013Strong time management and organizational skillsStrong verbal and written communication skillsWorking knowledge of accounting concepts as they pertain to cash handlingWorking knowledge of infrastructure devices such as switches and wireless access pointsWorking knowledge of networking concepts such as Ethernet and fiber-optic connectivity, TCP/IP, and 802.11xCapable of communicating effectively with individuals of varying technical abilitiesCapable of troubleshooting and repairing various types of hardwareAbility to multi-task and schedule tasks in an efficient mannerAbility to work well under pressure and changing timelinesAbility to learn new skills quickly

Education and Experience:

Associate’s Degree from an accredited university with a major in Information Systems or Computer Science- OR -Industry certification from a generally accepted organization such as Cisco, Comptia, Dell, or Microsoft- OR -Comparable work experience

Physical Requirements:

Ability to climb an 8’ step-ladderAbility to lift up to 50 poundsAbility to reach underneath desks and/or equipmentAbility to work in confined areasAbility to work outdoors in temperature extremes

Nashville Zoo is an EEO Institution and a Drug-Free Workplace. You will receive an email regarding the status of your application. No phone calls, please.