Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Account Representative

Nation Headhunters

Customer Account Representative

Fort Worth, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Company Description What makes us different is the effectiveness at which we carry out the day-to-day interactions on behalf of our clients. Representing some of the world’s leading brands provides us with the leverage to take ourselves, candidates and clients to the next level. What we do here at Nation Headhunters is not only cost effective for our clients, but the flexible approach we embrace means we can define ourselves in a unique manner unlike any other headhunting firm. This is exactly why companies choose to work with us to expand their team.

    Job Description WE HAVE A CUSTOMER ACCOUNT REPRESENTATIVE POSITION AWAITING A PERSONABLE AND WELL-SPOKEN PROFESSIONAL WITH THEIR GROWING STAFF. IN THIS ROLE, YOU PROVIDE SUPERIOR CUSTOMER SERVICE AND A POSITIVE EXPERIENCE TO OUR CUSTOMERS. YOU ENJOY PROVIDING SOLUTIONS TO CUSTOMERS AND SELLING PRODUCTS AND SERVICES.

    SALARY RANGE: $43000 - $53000 PER YEAR.

    RESPONSIBILITIES

    • MANAGE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS, AND ENSURE RESOLUTION.

    • DELIGHT CUSTOMERS; APPLY GOOD JUDGMENT ON A CASE-BY-CASE BASIS, EXPEDITE RESOLUTIONS, AND FOLLOW UP TO ENSURE SATISFACTION.

    • ANSWER CLIENT CALLS, IDENTIFY THEIR NEEDS, AND RESPOND IN A PROFESSIONAL, EFFICIENT, AND COURTEOUS MANNER.

    • PROVIDE ACCURATE, VALID, AND COMPLETE INFORMATION WORKING BETWEEN THE CUSTOMER AND THE OPERATING SUPPORT SYSTEMS; ADDRESS BILLING AND COLLECTION QUESTIONS.

    • ATTRACT POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS. SUGGEST INFORMATION ABOUT PRODUCTS AND SERVICES.

    • ACHIEVE CONSISTENT CUSTOMER SATISFACTION SCORES AND RESPOND APPROPRIATELY TO CUSTOMER FEEDBACK ON AREAS FOR IMPROVEMENT.

    • SUGGEST POTENTIAL PRODUCTS AND SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS.

    • ADDRESS ANY ISSUES THAT MAY ARISE AND ESCALATE TO MANAGEMENT FOR THEIR ENGAGEMENT AND SUPPORT.

    • HANDLE OTHER DUTIES AS NEEDED.

    Qualifications

    • BACHELOR OR ASSOCIATE DEGREE PREFERRED.

    • PRIOR CUSTOMER SERVICE/SALES EXPERIENCE IS AN ASSET.

    • PROBLEM-SOLVING SKILLS.

    • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.

    • CAN TAKE OWNERSHIP OF CHALLENGING SCENARIOS AND BRING THEM TO RESOLUTION.

    • SELF-MOTIVATED, ALWAYS CURIOUS, AND CONSISTENTLY EAGER TO LEARN.

    Additional Information All your information will be kept confidential according to EEO guidelines.