Job Description
Affluence Agency is looking to hire a Front Desk Associate to join our team. The Front Desk employee is the face of our company; they are the person a guest sees when they first walk into the facility. This person must be team-oriented with great communication skills. The Front Desk employee wears many hats while also ensuring positive customer experience.
Salary range: $37000 - $47000 per year.
RESPONSIBILITIES:
- Interact with customers by telephone or in-person to provide information about us and rectify concerns.
- Provide friendly and courteous telephone manners to guests and co-workers.
- Promptly ensure that customer requests are addressed professionally and thoroughly by telephone, e-mail and face-to -face meetings.
- Responsible for greeting and serving all guests courteously and professionally.
- Attend all scheduled team meetings and brings suggestions for improvement.
- Check to ensure that appropriate changes have been made to address the customer's issues.
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
- Report all equipment issues and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.