Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

A National Account Administrator plays a crucial role in supporting the smooth functioning of national accounts within an organization. They act as a central point of contact and provide administrative and operational support to the National Accounts team, ensuring exceptional customer service and efficient account management.

Key responsibilities

Customer support and communication: Serving as a point of contact for clients, addressing inquiries, and coordinating communication between customers, internal teams, and the National Accounts team.

Account administration and support: Coordinating account setup and maintenance, processing orders and transactions, and ensuring compliance with company policies and financial regulations.

Operational coordination: Facilitating field service activities for key accounts, managing contract tracking documents, and coordinating inputs from legal and management teams.

Financial support: Processing invoices and payments, assisting with budget preparation, and preparing financial reports and statements.

Workflow management: Maintaining positive workflow processes and ensuring efficient handling of all account-related tasks.

Essential skills

Organizational skills: Effectively managing tasks, documents, and workflows to ensure smooth operations.

Communication skills: Building rapport, actively listening to clients' needs, and providing clear, consistent communication, both written and verbal.

Customer service orientation: Providing exceptional service, responding promptly to inquiries, and demonstrating a genuine commitment to client satisfaction.

Attention to detail: Ensuring accuracy in financial records, invoices, and contracts.

Proficiency in accounting software and tools: Utilizing accounting software and potentially sales software like Salesforce to manage accounts and track data.

Work remote temporarily due to COVID-19.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.