Job Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 60+ labs throughout the country. OUR TEAM IS GROWING, AND WE ARE SEEKING TO FILL A NUMBER OF KEY POSITIONS WITHIN OUR ORGANIZATION INCLUDING THIS OPPORTUNITY AT NDX LORD'S DENTAL LAB IN DEPERE, WI FOR A FULL-TIME CUSTOMER SERVICE REPRESENTATIVE II.
THE REGULAR HOURS FOR THIS POSITION ARE FROM 8:00 A.M. TO 5:00 P.M., MONDAY THROUGH FRIDAY, AND SUBJECT TO CHANGE FROM TIME TO TIME.
THIS IS A FULL-TIME POSITION FEATURING EMPLOYEE BENEFITS INCLUDING: HEALTH, DENTAL, VISION, DISABILITY, AND LIFE INSURANCE; PAID HOLIDAY, VACATION, AND SICK TIME; 401K WITH COMPANY CONTRIBUTION; AND TUITION REIMBURSEMENT!
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS OF THE POSITION:
- Ensure highest level of Process Quality & Service Excellence.
- Answer phones in a timely manner.
- Promptly relay issues and concerns to appropriate area with follow up to ensure resolution.
- Schedule pickups and deliveries as needed.
- Address and resolve customer inquiries to completion.
- Schedule material fulfilments (i.e. Prescriptions, boxes, shipping labels, etc.).
- Schedule Payments utilizing NDX practice management software.
- Process outgoing follow-up calls in a timely manner.
- Troubleshoot basic technical issues, including outbound calls to customers on time, shade, impressions, and missing items or information.
- Be courteous and treat external as well as internal customers with respect.
- Organize work area for highest function and efficiency.
- Outbound Calls to support customers and marketing initiatives.
- All other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
- Must be able to read, write, speak and understand English.
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone – maintaining a positive demeanor.
- Verbally communicate with all levels of staff – maintaining a positive attitude.
- Takes initiative
- Excellent listening skills
- Detail-oriented – ability to multitask and maintain accuracy.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- Required: High school diploma or GED equivalent
- Preferred, but not required: 12 months experience in a Customer Service role or in a dental environment.
HAZARDOUS MATERIALS OR EQUIPMENT USED:
PHYSICAL REQUIREMENTS:
- Perform tasks at multiple workstations – standing and sitting for extended periods of time.
- Some lifting between 5 to 20 lbs. may be required.
Company Description
National Dentex is growing the largest network of dental laboratories in the U.S. and is looking for team members who have a passion for their growth. We offer quality employment opportunities with room for professional development and advancement. Our focus is on a team-oriented atmosphere that fosters innovation, leading edge technologies, training and advancing the industry.