Job Description

Job Description

Customer Insight/Data Analyst

We are onsite 5 days per MONTH

We are seeking a skilled and detail-oriented Customer Insights Analyst to join our Client Services team. As a Customer Insights Analyst, you will be responsible for collecting, analyzing, and interpreting customer data through the customer lens. Your focus will be on translating direct customer feedback into the process of enhancing the customer experience and influencing data-driven decisions.

Your responsibilities will include:

• gathering customer data from various sources, such as surveys, transaction activity, and client interactions;
• developing customer profiles and personas to better understand different customer groups;
• performing quantitative and qualitative analysis to identify patterns, trends, and correlations within the customer experience;
• identifying customer needs, preferences, and pain points through data analysis;
• translating data findings into clear, actionable insights;
• preparing reports, visualizations, and presentations to effectively communicate customer insights to stakeholders;
• collaborating with cross-functional teams to integrate customer insights into decision-making processes and to enhance the customer experience; and
• contributing to strategies aimed at optimizing customer acquisition, retention, and loyalty.

You should possess the following experience, skills, and qualifications:

• Bachelor’s degree in Data Science, Statistics, Mathematics, or a related field
• 3-5 years of proven experience in customer analytics, data analysis, or a similar role
• Proficiency in data analysis tools and techniques, such as SQL, Python, R, or similar programming languages
• Familiarity with statistical analysis and data visualization tools (e.g., Excel, Tableau, Power BI)
• Strong analytical thinking and problem-solving skills
• Excellent communication skills with the ability to present complex findings in a clear and concise manner
• Attention to detail and the ability to grasp the big picture
• Customer centricity
• Familiarity with Salesforce is a plus

We are not able to provide Visa sponsorships or C2C at this time

Company Description

We are passionate about our employees, our customers, and our products! Employees are the most important part of the company — our foundation. By treating them (and their families) well, we know that our customers will get the best that our employees have to offer. We encourage work-life balance by offering the flexibility of a hybrid work environment (flexible telework/remote schedule) along with robust benefits and career growth opportunities.

Company Description

We are passionate about our employees, our customers, and our products! Employees are the most important part of the company — our foundation. By treating them (and their families) well, we know that our customers will get the best that our employees have to offer. We encourage work-life balance by offering the flexibility of a hybrid work environment (flexible telework/remote schedule) along with robust benefits and career growth opportunities.