Job Description

Exceptional opportunity for a sharp people person w/ 3+ years experience working in sales, public relations and/or customer service. Ideal candidate must be sharp and quick with the ability to identify problems while implementing common sense solutions.

JOB REQUIREMENTS:

 ESSENTIAL FUNCTIONS:

• Serves as the primary point of contact for assigned clients and promptly responds to all client inquiries.
• Engages in regular client interaction via e-mail, conference calls and in-person visits to ensure customer satisfaction.
• Interfaces with assigned client service staff to ensure the appropriate preparation, analysis and presentation of all client deliverables ensuring their accuracy and overall quality.
• Identifies potential problems with client accounts before they occur and works to eliminate future occurrences.
• Ensures that all appropriate resources are available and utilized effectively to maximize account performance.
• Monitors, evaluates and reports on billing effectiveness/cash flow and makes recommendations to increase productivity and profitability.
• Remains current on payment trends and coding and payer requirement changes. Acts upon variances to explain, correct or enact desired process improvements.
• Generates client ad hoc reports upon request.

EDUCATION AND EXPERIENCE:

• Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding or payer contracting. ASC billing experience preferred.
• Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment.
• Experience using Practice Management and EMR systems as it relates to production and client reporting.

SKILLS REQUIRED:

• Strong analytical and critical thinking skills
• Strong communication skills; verbal and written. 
• Ability to work with a high degree of independence; must be proactive
• Proven client relationship skills; must be able to work effectively with physicians and senior management

WORK ENVIRONMENT:

• Office setting- This is an onsite position.
• Participates in departmental, training and staff meetings
• Adhere to all compliance and company policies and procedures