National Operations Associate

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Lemonade Day

National Operations Associate

Houston, TX
Full Time
Paid
  • Responsibilities

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    Position Overview

    Lemonade Day is seeking a proactive and detail-oriented National Operations Associate to support the National Team in streamlining program operations, managing logistics, and ensuring our city leaders have the tools and systems they need for success.

    This full-time role will be based in Houston, TX, at our national office. The ideal candidate is a strong communicator and problem-solver who thrives in a fast-paced, collaborative environment and is excited to contribute to the scale and impact of our national youth entrepreneurship program.

    Primary Responsibilities:

    Program & Systems Support

    • Set up and manage online registrations for city-based programs across North America
    • Troubleshoot app support issues for city-based leaders
    • Onboard new City Directors and help integrate them into our systems
    • Set up new city program leaders and ensure access to necessary tools and resources

    Reporting & Data Management

    • Compile monthly program metrics and business results
    • Submit invoices related to city licensing
    • Perform quarterly reconciliation of business results
    • Upload registration information to Salesforce on a quarterly basis

    Finance & Administrative Support

    • Process, code, and submit vendor and program invoices
    • Review invoices for accuracy, proper documentation, and correct coding
    • Track invoice status and resolve discrepancies with vendors and internal teams
    • Maintain organized digital records of invoices and payment documentation
    • Support month-end and quarter-end invoice and expense reconciliation

    HR Operations & Onboarding

    • Manage end-to-end employee onboarding and offboarding processes
    • Set up and remove employee access to systems, tools, and platforms
    • Coordinate benefits enrollment and employee records

    Logistics & Operations

    • Manage office supply inventory for our Houston headquarters
    • Order and reconcile program materials for participating cities

    Special Projects

    • Lead project management for the Community Resources Alignment Initiative
    • Support other administrative and operational needs as requested

    Qualifications & Skills

    Experience & Technical Proficiency

    • 3+ years of relevant work experience
    • Proven success in project management roles
    • Proficient in Microsoft Office Excel, Google Suite, and Salesforce
    • Experience with Gusto / HRIS & Payroll, Ramp (or other Expense Management Systems) and Intuit / QuickBooks
    • Familiarity with tools such as Adobe Illustrator, InDesign, Photoshop, Canva, Box.com, and SurveyMonkey preferred

    Core Competencies

    • Exceptional written and verbal communication skills
    • Highly organized and detail-oriented with excellent time management
    • Demonstrated ability to prioritize tasks and adjust to shifting priorities
    • Positive attitude, high integrity, and a strong growth mindset
    • Quick learner with a willingness to master new systems and applications
    • Team-oriented and capable of working independently

    Work Environment & Schedule

    • This is a full-time, primarily in-office role based in Houston, TX
    • While Mondays are traditionally remote for the team, this role may occasionally be required to be in the office on Mondays depending on operational needs
    • 40 hour work week
    • Occasional nights and weekends in support of local events

    Compensation and Benefits

    Salary commensurate with experience and regional cost of living. This is a full-time, exempt position with a competitive benefits package that includes medical, dental, and vision insurance, retirement plan, generous paid holiday schedule, paid time off, and opportunities for professional development. Benefits are provided in accordance with the organization's current policies and may change from time to time.

    Ready to Make an Impact?

    Be part of the engine driving a national movement to empower the next generation of entrepreneurs. If you're organized, proactive, and passionate about operational excellence and youth education, we want to hear from you!

    Note: This position will remain open until filled, but early applications are encouraged as interviews will be scheduled on a rolling basis.

    P4L DBA LEMONADE DAY IS AN EQUAL OPPORTUNITY EMPLOYER.

    THIS JOB DESCRIPTION DOES NOT CREATE EITHER AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT OF ANY SPECIFIC DURATION. ALL EMPLOYMENT WITH P4L DBA LEMONADE DAY IS “AT-WILL” MEANING THAT EMPLOYMENT WITH P4L DBA LEMONADE DAY MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY REASON OR NO REASON, BY EITHER P4L DBA LEMONADE DAY OR THE EMPLOYEE. ROLES AND RESPONSIBILITIES MAY EVOLVE BASED ON ORGANIZATIONAL NEEDS.