NORC is looking to hire friendly and personable individuals as Telephone Interviewers who can reach out to people around the country over the telephone.  Interviewers talk to people from every conceivable walk of life to obtain information on issues such as health care, employment, education, and many others. NORC is an independent research institution affiliated with the University of Chicago, and interviewers are vital to the organization’s nationwide survey research operation.  NORC has recently opened a new survey research center in Albuquerque, conveniently located near the I-40 and Eubank exchange at 10500 Copper Ave NE Suite A-1. 

Simply stated, Telephone Interviewing at NORC is a great job. Aside from the fact that you will be working at a prestigious research institution, telephone interviewers have flexible hours, do meaningful work, and have excellent starting wages with possibilities of promotion and pay increase within the first 12 months.  Apply now to join us at our Albuquerque location.

• $10.50 per hour minimum for all regular staff
• $11.00 for all Spanish/English bilinguals 

We are a non-profit organization dedicated to conducting high-quality social science research in the public interest. 

The benefits to working as a Telephone Interviewer at NORC include:

• Flexible part-time hours – You would work a minimum of 16 hours per week with a possibility of up to 28 hours per week. We have afternoon, evening and weekend shifts available.

• Ideal location – Our office is conveniently located near the I-40 and Eubank exchange.

• Meaningful work – We are a non-profit organization dedicated to conducting high-quality social science research in the public interest. For example, you may conduct phone interviews that are part of a major effort by the federal government to improve vaccination rates across the United States. 

• Paid orientation and training.

• Competitive pay – Telephone Interviewers have an excellent starting wage of $10.50 per hour for regular interviewers and $11.00 for Spanish/English bilinguals with possibilities for promotion and pay increase within the first year.

• Stimulating work environment – Phone interviewing is challenging and dynamic work that draws heavily on your interpersonal skills.

• Casual dress and a friendly work environment.

• Professional development – Many of our Telephone Interviewing Supervisors and Managers started off as Telephone Interviewers.  This job is a great resume builder as well as a chance to develop skills that can be applied to a wide variety of professions. 

To see all of the benefits, including retirement savings and a limited health plan, click here.

Job Description

Generally, Telephone Interviewer work involves interviewing participants over the telephone for important research studies. Some people that you interview have volunteered to participate or have already been contacted. Other participants will need to have the survey described to them before participating. Questions are provided by a computer-based survey to simplify the interviewing process. The job relies on and develops a variety of skills, from interpersonal and computer skills to the nuts and bolts of public policy research and data collection.

• High School Diploma or Equivalent
• Experience interviewing residential households or businesses by telephone preferred.
• Knowledge of a PC Windows environment required.
• Ability to follow all standard operating and project-related procedures.
• Must be able to sit for long periods of time in a production work environment.
• Ability to pay attention to detail.
• Ability to write clearly and legibly.
• Ability to work in a production team environment.

About NORC

NORC at the University of Chicago is an independent research organization headquartered in downtown Chicago with additional offices on The University of Chicago's campus, in Washington D.C., Bethesda Maryland, Albuquerque New Mexico, and Wichita Kansas. NORC also supports a nationwide field staff as well as international research operations. With clients throughout the world, NORC collaborates with government agencies, foundations, educational institutions, nonprofit organizations and businesses to provide the data and analysis that supports informed decision making in key areas including health, education, economics, crime, justice, energy, security, and the environment. NORC’s 75 years of leadership and experience in data collection, analysis, and dissemination—coupled with deep subject matter expertise—provides the foundation for effective solutions.

In addition to meeting specific job requirements, all employees hired for this position must present evidence of their identity and authorization to work in the United States (I9 documentation).

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally-protected characteristics.