Front Desk Attendant - Cambridge, MA (MIT) Part-time, approximately 10 hrs/week Opening shifts: between the hours of 5:30am to 3:30pm

MIT Recreation , managed by HealthFitness, is looking for individuals who are passionate about customer service to join our recreation team on-campus at the Massachusetts Institute of Technology in Cambridge, Massachusetts. As a Front Desk Attendant , you will deliver professional and positive customer service experiences at the Zesiger Sports and Fitness Center and/or the Alumni Pool and Wang Fitness Center for MIT’s Department of Athletics, Physical Education, and Recreation. You will assist patrons with membership transactions, program registrations, private lessons sales and act as a knowledgeable resource for member questions.

The posting is for opening shifts between the hours of 5:30am and 3:30pm.

What you'll be doing

• Assist the Supervisor/Point of Contact in opening or closing tasks related to the main desk.
• Use Club Automation software to process registrations for guest passes, programs, private and group instruction, memberships and lockers.
• Assist with the daily organization, data entry and processing of membership files.
• Enforces building entrance policies.
• Enhances the lives of our community by demonstrating the type of behavior and decision-making skills that are in line with our quality standards (Safety, Approachability, Knowledge).
• Other duties as assigned.

What you’ll need to have

• High School Diploma or GED required.
• Front-line customer service experience a plus.
• Experience as a cashier, point of sale responsibilities a plus.
• Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.

You may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 800-636-3304 or jobs@hfit.com for assistance.

ABOUT US

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces Award winner for third consecutive year. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

Keywords: customer service, entry level, receptionist, administrative assistant, clerk, greeter, salon, team member, agent, representative, membership, associate

Required Skills

Required Experience

• 3+ years of experience in software development and/or Information Technology.
• Ability to prioritize tasks to deliver on goals with strict time and performance requirements.
• Ability to work in ambiguous research environments by asking follow up questions and setting internal goals and milestones.
• Ability to work well with a team in a fast-paced environment and work independently.
• Be familiar with the software development life cycle, from system analysis to test and deployment, Git (for management of source code), basic algorithms, and object-oriented programming.
• Expertise in Python, Javascript, Java. Additional experience in PHP, Scala, and Go, with Swift, Kotlin, etc. are a bonus.
• Interest in working with external lab customers to develop processes and projects. Includes the development of business relationships including writing detailed quotes for customers and writing scientific methods.
• Interest in creating reports and data for scientific journals working closely with the lab manager.

This position is eligible for Boston University's generous benefits package including health, dental, life insurance, tuition remission, paid time off, and so much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.