Job Description

The National Quality Improvement Manager provides strategic guidance, coaching, and resources to Quality Assurance staff and leaders across seventeen states. This role supports consistent quality standards and fosters a strong culture of continuous improvement across services. This is a non-supervisory position focused on mentoring, influencing, and equipping QA teams to strengthen performance, improve quality practices, and translate data into meaningful action. The National Quality Improvement Manager partners closely with state QA leaders, advocates for state level needs, supports onboarding new QA staff, and promotes collaboration and shared learning across locations.

What You Get To Do:

• Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
• Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
• Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
• Translate data insights into clear, actionable recommendations for QA teams and leadership.
• Develop and maintain standardized QA documentation, toolkits, and resources to support consistent quality practices.
• Participate in quality audit activities including preparation, readiness checks, and post audit reviews.
• Support the implementation of corrective and preventive action plans to address audit findings and quality gaps.
• Provide onboarding, training, and ongoing coaching to strengthen QA team capabilities and performance.
• Build strong partnerships with state leadership and QA teams to align quality initiatives across multiple locations.
• Identify opportunities to streamline processes, standardize best practices, and drive continuous quality improvement across programs.

Qualifications

_ MUST HAVE:_

• Education: Bachelor's degree in health, human services, Quality/Performance Improvement, or related field; or equivalent experience.
• Experience: 3+ years of quality assurance/quality improvement experience in healthcare, multi-site or multi-state healthcare, human services, or Medicaid-funded settings.
• Data Reporting: Ability to interpret KPI dashboards, audit findings, and convert insights into practical actions.
• QA/QC: Working knowledge of QA document development and management as well as working knowledge of quality audit methodologies and root cause analysis.
• Technical Proficiencies: Proficiency with productivity and collaboration tools (e.g., SharePoint/Teams, CoPilot, document management systems, dashboards/BI viewers, Microsoft 365, excel).

_NICE TO HAVE: _

• Industry Experience: Experience in home and community-based services (HCBS), behavioral health, long-term services and supports (LTSS), or similar.
• Regulatory familiarity: Familiarity with Medicaid waiver programs, state compliance frameworks, and accreditation.
• Professional certifications: CARF
• Electronic Medical Record (EMR): Therap experience

Additional Information

_ SKILLS CRITICAL FOR SUCCESS:_

• Analytical & Problem Solving: Analyze QA metrics, KPI dashboards, and audit findings to identify trends, quality gaps, and opportunities for operational improvement, and translate insights into actionable solutions.
• Communication: Clearly communicate quality standards, audit findings, and performance insights to QA teams and leadership while facilitating collaboration across multiple states to drive improvement initiatives.
• Attention to Detail: Ensure accuracy and consistency in QA documentation, audit preparation materials, corrective action plans, and quality reporting.
• Prioritization & Time Management: Manage multiple quality initiatives, audits, meetings, and improvement projects simultaneously while maintaining progress across multiple states and teams.
• Adaptability & Resilience: Remain flexible in a dynamic environment while responding to evolving compliance requirements, audit findings, and organizational priorities.
• Integrity & Accountability: Uphold quality standards, ensure compliance with regulatory requirements, and take ownership of quality improvement outcomes and corrective action initiatives.
• Self Starter & Initiative: Proactively identify opportunities to strengthen QA processes, standardize best practices, and implement tools and resources that support consistent quality outcomes.
• Service Oriented Mindset: Provide supportive guidance, coaching, and resources to QA teams while building trust and fostering a culture of continuous quality improvement.
• Leadership & Collaboration: Mentor and coach QA staff and leaders, facilitate cross state collaboration, and partner with leadership to align quality initiatives and performance goals.
• Continuous Improvement Focus: Champion data driven quality improvement efforts by identifying process inefficiencies, supporting corrective actions, and promoting consistent best practices across programs.

WHY YOU’LL LOVE THIS ROLE:

This position gives you the chance to turn complex QA metrics and audit findings into clear, meaningful improvements that strengthen services across multiple states. You’ll thrive if you enjoy coaching and influencing without direct authority building trust, sharing expertise, and partnering with leaders to drive consistent quality practices. The role is perfect for a proactive, detail-oriented professional who values collaboration, continuous improvement, and adaptability in a dynamic environment. Most rewarding of all, you’ll play a key role in shaping a truly data-driven culture while making a tangible difference in the quality of care and support delivered across the organization.

IMPORTANT INFORMATION:

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass, Cambrian and Dungarvin are affirmative action and equal opportunity employers.

The deadline for internal applications is set for two weeks from the date of the job posting.

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